Operations & Admin Specialist: Booking, HR & Onboarding

Softinn Solutions Sdn. Bhd.; Ayer Keroh; On-site; MYR 39,000 - 73,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Online training access

Domestic & international opportunities

Job summary

Softinn Solutions Sdn. Bhd. in Melaka seeks an energetic Business Operation & Admin Executive to manage operations, booking support, and frontline communications.

You will own real outcomes, handle live partner requests, and contribute to hiring and team support, balancing multiple duties with calm efficiency. The ideal candidate has 1–3 years in operations, customer service, or admin roles, strong organisational skills, and comfortable on the phone with customers and suppliers.

Qualifications

• 1–3 years in business operations, customer service, account admin, HR admin, or hospitality/travel
• Able to stay composed and effective under time pressure
• Comfortable handling external partner or customer communication professionally
• Organised and reliable; follows through on commitments
• People-oriented; enjoys helping and communicating
• Adaptable; shifts priorities without long recovery
• Accountable; fixes issues rather than excuses
• Comfortable speaking on the phone with customers and partners
• Proficient with Google Workspace or Microsoft Office
• Familiar with Ai automation
• Familiar with accounting systems, CRM, or HR platforms
• Knowledge of SaaS and travel tech industry

Responsibilities

• Handle customer enquiries and support related to bookings, including booking modification or cancellation requests
• Engage smoothly with Softinn booking hotel merchants on booking modification, room price update, promotion, and allotment
• Manage the Bookkeeping, Invoicing, & HR administrative tasks and provide coordination admin support
• Draft and post job listings on relevant platforms
• Screen applications and coordinate interview scheduling via the company CRM
• Manage onboarding documentation & onboarding of new hires
• Handle office admin tasks and contribute to general department reporting and documentation
• Handle office reception & communication with good and professional phone etiquette
• Be the first contact in the office

Skills

Business ops

Customer service

Account admin

HR admin

Hospitality/travel

Tools

Google Workspace

Microsoft Office

Ai automation

Accounting system

CRM

HR management platform

Job description

Softinn Solutions Sdn. Bhd. in Melaka seeks an energetic Business Operation & Admin Executive to manage operations, booking support, and frontline communications.

You will own real outcomes, handle live partner requests, and contribute to hiring and team support, balancing multiple duties with calm efficiency. The ideal candidate has 1–3 years in operations, customer service, or admin roles, strong organisational skills, and comfortable on the phone with customers and suppliers.