Business Manager (Klang Valley)

COSMO RESTAURANTS SDN BHD ( BURGER KING MALAYSIA); Kuala Lumpur; On-site; MYR 72,000 - 120,000; Full time

Job summary

Burger King Malaysia is seeking a Restaurant Operations Manager to lead the development and implementation of systems and controls to drive sales and profit targets, in alignment with the Head of Operations. You will ensure restaurants operate at a high-quality level with focus on customer service, training staff, maintaining hygiene, managing labor hours, and safeguarding cash, inventory and assets.

This role demands strong leadership to achieve Guest Trac targets and EBITDA goals while

Job description

Development and implementation of systems and controls to effectively manage the business while achieving sales and profit targets as agreed with the Head of Operations for the restaurants under his/her control.

Ensure all restaurants operate at a high-quality level with emphasis on customer service while adhering to company health and safety standards and procedures.

Ensure Restaurant Management resolves customer complaints in a proper and swift manner.

Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.

Utilize a communication process to ensure all staff is aware of expectations and performance standards.

To maintain authorized staffing levels and ensure the staff receives thorough training in the operations and procedures according to the Ops Manual. Identify staff in a clear and timely manner.

Authorizes labor hours as required to maintain efficient operations and ensure compliance with all legal and regulatory guidelines.

Maintain secure and accurate personnel documentation on all restaurant staff in a clear and timely manner.

Establish and monitor the security system related to cash, inventory, and assets.

Ensure a proper level of hygiene, safety and maintenance are consistently present within restaurants.

Lead the Restaurants Level to give out the best service to the customer in order to achieve the company Guest Trac Target.

Maintain Store Overall performances like customer service, speed of service, food quality, profitability shift management, cleanliness, repair & maintenance, and team member training. Control and manage 12 Food Safety Critical elements. Ensure score in Restaurant Excellences Visitation (REVs) from NSF.

Control restaurant food cost, labor, utilities usage, store maintenance cost in order to achieve company EBITDA Target in Profit and Loss Report.

To carry out any other duties as instructed by superior from time to time.

BURGER KING® is the world’s second largest fast-food burger chain and operates more than 12,000 restaurants in 73 countries worldwide. With more than 195 restaurants in Malaysia and still expanding, we believe in working together as a unified and committed team.

We ensure that each team member has the right tools and skills to perform their job effectively. We foster a terrific environment where everyone is encouraged to continually expand their capabilities and challenge the way we do things by putting our people on a path of success with full of exciting growth opportunities.

In line with the expansion, we are looking for great and highly motivated individuals to join our team:

BURGER KING® is the world’s second largest fast-food burger chain and operates more than 12,000 restaurants in 73 countries worldwide. With more than 195 restaurants in Malaysia and still expanding, we believe in working together as a unified and committed team.

We ensure that each team member has the right tools and skills to perform their job effectively. We foster a terrific environment where everyone is encouraged to continually expand their capabilities and challenge the way we do things by putting our people on a path of success with full of exciting growth opportunities.

In line with the expansion, we are looking for great and highly motivated individuals to join our team: