Business Manager

SalesWorks Group; Kuala Lumpur; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

SalesWorks Group in Kuala Lumpur, Malaysia is seeking an experienced Business Manager to partner with the Market Director and act as a hands-on operational lead. You will drive strategic initiatives, oversee cross-functional execution, and ensure growth and performance across key accounts.

Collaborating with Business Development, Client Services, and Operations, you will refine go-to-market plans, monitor metrics, and deliver timely, high-quality results in a fast-paced environment.

Formación

• Minimum 5-7 years' experience in operations/strategy/business development.
• Strong analytical, planning, and project management skills.
• Experience supporting senior leadership or GM-level roles.
• Ability to implement new initiatives and drive cross-team collaboration.
• Excellent communication and relationship-building skills.
• Comfortable in a hands-on, fast-moving environment.

Responsabilidades

• Act as the primary point of coordination for the General Manager across multiple functions.
• Drive and support business planning, including executive management reporting and strategic goal setting.
• Identify and track key business metrics, providing insights and recommendations for improvement.
• Partner with the Business Development team to scope, assess, and launch new business opportunities or market expansions.
• Lead or support the implementation of pilot projects, ensuring alignment with broader company goals.
• Assist in building and refining go-to-market strategies, partner proposals, and service frameworks.
• Review existing internal processes and team structures to identify inefficiencies and gaps.
• Monitor service delivery performance, recommending changes where necessary to enhance productivity or quality.
• Provide high-level oversight and support across key accounts and projects.
• Coordinate cross-functional teams to deliver outcomes that meet quality and timeline standards.

Conocimientos

Strategic planning

Operations management

Business development

Analytical skills

Project management

Communication

Descripción del empleo

We are seeking an experienced and highly capable Business Manager to work closely with the Market Director as a strategic partner and operational lead. This is a critical, hands-on role at the heart of our business, ideal for someone who thrives in a dynamic, fast-paced environment and is passionate about driving growth, improving performance, and ensuring operational excellence.

You will collaborate across departments- particularly with Business Development, Client Services, and Operations to support the launch of new initiatives, optimise internal processes, identify growth opportunities and help steer strategic planning and execution.

Key Responsibilities:

Strategic & Operational Support

• Act as the primary point of coordination for the General Manager across multiple functions
• Drive and support business planning, including executive management reporting and strategic goal setting.
• Identify and track key business metrics, providing insights and recommendations for improvement.

New Business & Initiatives

• Partner with the Business Development team to scope, assess, and launch new business opportunities or market expansions.
• Lead or support the implementation of pilot projects, ensuring alignment with broader company goals.
• Assist in building and refining go-to-market strategies, partner proposals, and service frameworks.

Process Improvement & Operational Efficiency

• Review existing internal processes and team structures to identify inefficiencies and gaps.
• Monitor service delivery performance, recommending changes where necessary to enhance productivity or quality.
• Provide high-level oversight and support across key accounts and projects.
• Support client account management teams and ensure alignment between client expectations and internal delivery.
• Coordinate cross-functional teams to deliver outcomes that meet quality and timeline standards.

Key Requirements:

• Minimum 5-7 years' experience in a similar role combining operations, strategy, and business development.
• Strong analytical, planning, and project management skills.
• Demonstrated experience supporting senior leadership or General Manager-level roles.
• Proven ability to implement new initiatives and drive cross-team collaboration.
• Excellent communication and relationship-building skills
• Comfortable working in a hands-on, fast-moving, dynamic environment

Desirable Qualifications and Experience:

• Demonstrated experience in client servicing, sales enablement, and supporting business expansion initiatives.
• Familiarity with emerging technologies and software solutions, with a proactive interest in leveraging digital tools to enhance operational efficiency.
• Prior exposure to multi-market or regional business environments, with the ability to navigate cultural and operational differences effectively.