Business Intelligence Operations Executive

Shopee; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur is seeking an operations professional to manage team performance, oversee operational projects, and ensure quality service delivery. The ideal candidate has 1-3 years' experience in operations or business intelligence, strong analytical skills, and proficiency in Excel. This role involves KPI tracking, data validation, and providing support for onboarding new staff. The company values attention to detail and good communication skills, offering competitive benefits in a dynamic work environment.

Qualifications

• 1–3 years experience in operations, business intelligence, or performance roles.
• Strong analytical skills and good proficiency in Excel.
• Experience with KPI tracking and data validation.
• Detail-oriented with good communication skills.

Responsibilities

• Monitor team and agent performance, including KPI tracking.
• Manage end-to-end operational projects and ensure quality delivery.
• Allocate tasks to agents and conduct quality checks.
• Communicate with stakeholders and external partners regarding performance.
• Conduct data validation/matching to ensure data accuracy.
• Support onboarding and training of new hires.
• Provide operational support for ad-hoc requests.
• Maintain documentation and operational records.

Skills

Analytical skills

Excel proficiency

KPI tracking

Data validation

Stakeholder communication

Job description

Responsibilities

• Monitor team and agent performance, including KPI tracking, quality checks, and monthly incentive validation.
• Manage end‑to‑end operational projects and ensure timely, high‑quality delivery.
• Allocate tasks to agents and conduct regular QC to maintain accuracy and consistency.
• Communicate with internal stakeholders and external partners (such as agencies) regarding performance, updates, and operational matters.
• Conduct scheduled data validation/matching to ensure data accuracy and completeness.
• Support the onboarding and training of new hires when required.
• Handle BAU tasks and provide operational support for ad‑hoc requests.
• Maintain documentation, reports, and operational records to support ongoing processes.

Requirements

• 1–3 years experience in operations / BI / performance roles.
• Strong analytical skills with good Excel proficiency (SQL is a plus).
• Experience in KPI tracking and data validation.
• Detail-oriented with good stakeholder communication skills.