Data Operations Analyst (Big Data Management Experience)

NielsenIQ; Subang Jaya; On-site; MYR 55,800 - 83,700; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ Malaysia is seeking an Operations Analyst to serve as the bridge between Operations and internal client services. You will ensure timely, high-quality data delivery in line with SLAs and client specifications.

Responsibilities include processing defined reports, engaging stakeholders, and advocating for client needs within the NOC to optimise processes and data integrity. A proactive, detail-oriented mindset with strong English and analytics skills is essential.

Qualifications

• Bachelor degree in Statistics, Science, Computer Science, Business Information Systems or IT equivalent
• Minimum 1 year experience in operations
• Excellent organisation skills, ability to work in a team and meet deadlines
• High degree of accuracy, proactivity and attention to detail
• Strong analytics skills and aptitude for data and operational processes
• Project management aptitude (critical path, task sequencing, problem solving)
• English language fluency in speaking and writing
• Excel is mandatory; SQL and Python, R are advantageous

Responsibilities

• Act as the point of contact between Operations and internal client services to manage end-to-end operational queries and support to clients
• Provide timely data with high quality according to service levels and requirements
• Process defined reports, schedules and processes by following procedures, delivery schedules and SLAs
• Advocate for clients within the NOC, providing feedback and challenging internal processes
• Provide input to Process Owners/Team Leads to optimise Operations effectiveness
• Ensure clean data by understanding relationships across processes and avoiding re-work
• Deliver databases and outputs based on client specifications on time and with quality

Skills

Data analysis

Attention to detail

Project management

English fluency

Teamwork

Communication

Education

Bachelor in Statistics/Science/CS/BI/IT

1 year experience in operations

Tools

Excel

SQL

Python

R

Job description

Acts as point-of contact between Operations and internal client services / clients to manage E2E operational queries and support to clients.

Responsibilities

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
• Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Acts as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team
• Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

Qualifications

• Bachelor of Statistic/ Science/ Computer Science/ Business Information Systems or IT equivalent
• Minimum experience of 1 year in operations
• Excellent organization skills, aptitude to work in team and meet deadlines
• A high degree of accuracy, proactivity and attention to detail
• Good analytics skills and aptitude for data and operational processes
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• Common business language knowledge (English): speaking and writing with fluency.
• Excel is mandatory, good in SQL and Python, R advantage.

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Equal Employment Opportunity Statement

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion