BI & Operations Specialist — KPI & Data Integrity

Shopee; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur is seeking an operations professional to manage team performance, oversee operational projects, and ensure quality service delivery. The ideal candidate has 1-3 years' experience in operations or business intelligence, strong analytical skills, and proficiency in Excel. This role involves KPI tracking, data validation, and providing support for onboarding new staff. The company values attention to detail and good communication skills, offering competitive benefits in a dynamic work environment.

Qualifications

• 1–3 years experience in operations, business intelligence, or performance roles.
• Strong analytical skills and good proficiency in Excel.
• Experience with KPI tracking and data validation.
• Detail-oriented with good communication skills.

Responsibilities

• Monitor team and agent performance, including KPI tracking.
• Manage end-to-end operational projects and ensure quality delivery.
• Allocate tasks to agents and conduct quality checks.
• Communicate with stakeholders and external partners regarding performance.
• Conduct data validation/matching to ensure data accuracy.
• Support onboarding and training of new hires.
• Provide operational support for ad-hoc requests.
• Maintain documentation and operational records.

Skills

Analytical skills

Excel proficiency

KPI tracking

Data validation

Stakeholder communication

Job description

A leading e-commerce platform in Kuala Lumpur is seeking an operations professional to manage team performance, oversee operational projects, and ensure quality service delivery. The ideal candidate has 1-3 years' experience in operations or business intelligence, strong analytical skills, and proficiency in Excel. This role involves KPI tracking, data validation, and providing support for onboarding new staff. The company values attention to detail and good communication skills, offering competitive benefits in a dynamic work environment.