Business Development & Operations Assistant

HAI KAH LANG SDN BHD; Kuala Lumpur; On-site; MYR 42,000 - 58,000; Full time

Job summary

HAI KAH LANG SDN BHD is seeking a Business Development & Operations Assistant to support the Manager with administrative paperwork, vendor procurement, and e-commerce fulfillment across outlets.

You will manage Shopee and Lazada store operations, oversee end-to-end order fulfillment, and coordinate vegetable inventory to meet outlet needs, while handling invoices and delivery issues to ensure smooth backend operations.

Qualifications

• Experience in e-commerce fulfillment (Shopee/Lazada) or supply chain admin is highly preferred.
• Strong organizational skills and attention to detail are essential.
• Excellent problem-solving and communication abilities to coordinate with suppliers, managers and outlet teams.

Responsibilities

• Administrative & managerial support for the Business Development & Operations Manager.
• Oversee daily store operations on Shopee and Lazada.
• Manage end-to-end order fulfillment including packaging and dispatch.
• Handle customer inquiries regarding order status and product details on e-commerce channels.
• Inventory purchasing of fresh vegetables based on stock and outlet needs.
• Invoice reconciliation to ensure accurate billing and pricing.
• Serve as primary contact for outlet delivery issues and quality control.

Skills

Organizational skills

Attention to detail

Multitasking

Tools

Shopee

Lazada

Job description

Business Development & Operations Assistant

Provide comprehensive support to the Business Development & Operations Manager by handling critical administrative paperwork, vendor procurement, and e-commerce fulfillment. This role ensures smooth day-to-day backend operations and maintains seamless supply chain coordination for all retail outlets.

Key responsibilities

a. Administrative & Managerial Support

Document Management: Assist the Manager in preparing, organizing, and maintaining business development and operational paperwork.

Ad-hoc Assistance: Provide timely administrative support to resolve daily operational issues and bottleneck areas.

b. E-Commerce Operations & Fulfillment

Platform Management: Oversee daily store operations on major e-commerce platforms, specifically Shopee and Lazada.

Order Fulfillment: Manage the end-to-end customer fulfillment process to ensure accurate packaging, timely dispatch, and high customer satisfaction.

Customer Support: Handle incoming customer inquiries regarding order status, tracking, and product details on e-commerce channels.

c. Procurement & Supply Chain Coordination

Inventory Purchasing: Manage fresh produce ordering (vegetables) based on stock levels and specific outlet requirements.

Invoice Reconciliation: Cross-check vendor invoices against delivery orders and purchase orders to ensure accurate billing and pricing.

Outlet Issue Resolution: Act as the primary point of contact for retail outlets regarding delivery discrepancies, quality control issues, or delayed vegetable shipments.

Job Requirements

Experience: Prior experience in e-commerce fulfillment (Shopee/Lazada) or supply chain administrative roles is highly preferred.

Skills: Strong organizational skills, attention to detail (especially for invoice checking), and the ability to multitask in a fast-paced environment.

Communication: Excellent problem-solving and communication skills to effectively coordinate between suppliers, managers, and outlet teams.