Business Development Manager

Pacific Logistics Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Pacific Logistics Group is seeking a dynamic Business Development Manager in Kuala Lumpur to drive growth by acquiring new customers and expanding existing accounts across freight forwarding, warehousing, transportation, customs clearance, and 3PL services.

You will identify prospects, present tailored logistics solutions, and coordinate with operations to ensure seamless service delivery while achieving sales targets and maintaining strong customer relationships.

Qualifications

• 5+ years in logistics field.
• Experience in logistics, freight forwarding, or supply chain preferred.
• Strong communication and negotiation skills.
• Customer-service and business-development focus.
• Able to work independently and meet sales targets.
• Knowledge of the Asia logistics market is an advantage.
• Existing customer contacts/network is a strong advantage.

Responsibilities

• Develop new customers and grow existing accounts.
• Sell logistics services including freight forwarding, warehousing, transportation, customs clearance and 3PL.
• Identify potential customers and conduct cold calls, visits and presentations.
• Prepare quotations and negotiate rates and service agreements.
• Understand customers’ logistics requirements and propose solutions.
• Coordinate with operations, warehouse and transport teams to ensure smooth delivery.
• Follow up on sales leads and convert them into business.
• Maintain relationships with customers and handle service issues.
• Monitor sales targets, revenue, and gross profit.
• Prepare sales reports and update customer information in CRM.

Skills

Business development

Client relationships

Negotiation

Communication

Sales targets

Asia logistics market knowledge

Tools

CRM (e.g., CRM software)

Job description

As PLG Business Development Manager, you will be responsible for driving business growth by developing new customers and strengthening existing accounts. You will work closely with customers to understand their logistics needs and provide suitable solutions across freight forwarding, warehousing, transportation, customs clearance, and 3PL services, while building strong and lasting business relationships.

Key Responsibilities

• Develop new customers and grow existing accounts.
• Sell logistics services such as freight forwarding, warehousing, transportation, customs clearance and 3PL solutions.
• Identify potential customers and conduct cold calls, visits and presentations.
• Prepare quotations and negotiate rates and service agreements.
• Understand customers’ logistics requirements and propose suitable solutions.
• Coordinate with operations, warehouse and transport teams to ensure smooth service delivery.
• Follow up on sales leads and convert them into business.
• Maintain good relationships with customers and handle service issues.
• Monitor sales targets, revenue, and gross profit.
• Prepare sales reports and update customer information in CRM.
• Good connections with local vendors such as Airlines, Shipping lines, transporters, co-loaders, etc.

Requirements

• At least 5 years of working experience in the logistics field.
• Experience in logistics, freight forwarding, or supply chain is preferred.
• Good communication and negotiation skills.
• Strong customer-service and business-development skills.
• Able to work independently and meet sales targets.
• Knowledge of the Asia logistics market is an advantage.
• Existing customer contacts/network is a strong advantage.

Typical KPIs

• New customers acquired
• Monthly sales revenue
• Gross profit/margin
• Number of sales leads and conversions
• Customer retention
• Sales visits/calls