Business & Client Coordinator

N1 Lumera Wellness Sdn Bhd; Kuala Lumpur; In loco; MYR 36.000 - 58.000; Tempo pieno

Descrizione del lavoro

Founded in Kuala Lumpur, N1 Lumera Wellness Sdn Bhd seeks a versatile Business Admin & Client Coordinator to be the operational backbone at the Mont Kiara HQ. You will handle office functions and actively reach out to prospective clients to book consultations for our sales and nutritionist teams.

Ideal candidates are organized, articulate on the phone, and thrive in an entrepreneurial environment with rapid career development opportunities.

Competenze

• Diploma or Bachelor's Degree in Business Administration or related field is required.
• 1–2 years in office administration, customer service, front-desk coordination, or outbound telemarketing/lead generation.
• Excellent English communication; local languages/dialects desired.
• Well-organized, detail-oriented with daily call targets; professional phone demeanor.

Mansioni

• Oversee daily office administration and document archiving.
• Process staff expenses, petty cash, invoices, and monthly payments.
• Manage inventory, pantry supplies, procurement, and vendor relations.
• Handle general inquiries via phone and email professionally.
• Assist executives with schedules, reports, and operational tasks.
• Make outbound calls to generate and follow up on client leads; convert to appointments.
• Present N1 Lumera’s detox and wellness programs to generate client interest.
• Coordinate booking for Sales Executives and Nutritionists at sites.
• Maintain lead logs, call histories, and appointment rosters to maximize conversions.

Conoscenze

Phone etiquette

Outbound calls

Lead generation

CRM basics

Multilingual capability

Organizational skills

Communication skills

Formazione

Diploma or Bachelor's Degree in Business Administration

Strumenti

Microsoft Office

Google Workspace

CRM systems

Descrizione del lavoro

We are seeking a versatile, self-motivated Business Admin & Client Coordinator to serve as the operational backbone of our Mont Kiara headquarters. This dual-impact role combines corporate administration with proactive client lead outreach and appointment scheduling.

You will play a vital role in ensuring daily office operations run seamlessly, while actively connecting with prospective clients to book consultation appointments for our sales and nutritionist teams. If you are organized, articulate over the phone, and thrive in an entrepreneurial environment, this role offers an exceptional platform for rapid career development.

Key Responsibilities & Core Duties

1. Office Administration & Operational Support:

Oversee day-to-day office administration, filing systems, document archiving, and record management at HQ Office.

Process staff expense claims, petty cash disbursements, supplier invoices, and monthly payment documentation accurately.

Manage office inventory, pantry supplies, stationery procurement, and vendor relationships to maintain smooth operational workflows.

Handle incoming corporate correspondence, generic email inquiries, and official phone communications in a professional manner.

Assist executive management with meeting schedules, administrative reports, and special operational assignments as needed.

Conduct outbound phone calls and follow-ups to prospective client leads and existing contact databases.

Introduce N1 Lumera’s signature detox and wellness programs in a clear, engaging manner to generate client interest.

Address basic client inquiries, handle initial objections, and convert inquiries into confirmed consultation appointments.

Coordinate booking schedules for our Sales Executives and Consultant Dietitians/Nutritionists at designated operating sites.

Maintain accurate lead status logs, call histories, and appointment rosters within the company system to maximize conversion rates.

Requirements & Candidate Profile

Qualifications & Experience:

Education: Diploma or Bachelor’s Degree in Business Administration, Management, Marketing, Mass Communication, or equivalent.

Experience Level: 1–2 years of experience in office administration, customer service, front-desk coordination, or outbound telemarketing/lead generation. Confident fresh graduates with excellent phone etiquette are welcome to apply.

Core Competencies:

Multilingual Capability: Excellent communication skills in English, alongside strong spoken fluency in local native languages or dialects (e.g., spoken local Chinese dialects or Malay) to converse naturally with our primary client demographics.

Organizational Mastery: Highly organized, detail-oriented, and capable of managing administrative files alongside daily call targets.

Phone Persona: Confident, polite, articulate, and persuasive telephone manner with strong active listening skills.

Technical Skills: Proficient in Microsoft Office (Word, Excel) or Google Workspace (Docs, Sheets) and familiar with basic CRM or database management systems.

About N1 Lumera Wellness Sdn Bhd

N1 Lumera Wellness Sdn Bhd is a premier health and lifestyle transformation brand specializing in holistic, non-clinical detox programs and personalized health management. Headquartered in Kuala Lumpur, we integrate evidence-based nutrition with structured lifestyle coaching to help clients achieve sustainable vitality, cellular rejuvenation, and long-term health.

Backed by an experienced executive leadership team, N1 Lumera is rapidly expanding its operational footprint across key strategic locations in Malaysia. We are building an elite team of dedicated Dietitians, Nutritionists, and Wellness Consultants who share our passion for preventive healthcare and transformative client care.