Nutritionist / Dietitian / Health Advisor

CACTUS LIFE SDN. BHD.; Shah Alam; On-site; MYR 42,000 - 72,000; Full time

Job summary

MCM Group is seeking a Nutritionist/Dietitian/Health Advisor to provide expert nutrition consultations, educate customers, and support health-focused campaigns in Malaysia. You will collaborate with Sales, Marketing, and R&D to ensure accurate product information and engaging health education.

The role involves conducting health talks, health screenings, trainings, and events, with Mandarin proficiency and strong communication skills as key assets.

Qualifications

• Bachelor's degree in Nutrition, Dietetics, Food Science, Health Science, or equivalent is required.
• At least 2 years of relevant working experience is preferred.
• Experience in healthcare, health supplement, wellness, retail pharmacy, or related industry is an advantage.
• Retail sales or customer-facing sales experience is highly advantageous.
• Strong ability to translate scientific information into simple and practical communication.
• Strong communication, interpersonal, customer engagement, and complaint handling skills.
• Proficiency in Mandarin is required; English and Bahasa Malaysia are an advantage.
• Familiarity with Malaysian food, supplement, nutrition, and health-related regulations is an advantage.
• Comfortable conducting consultations, presentations, health talks, webinars, livestreams, and internal training.
• Able to work effectively in a fast-paced, cross-functional environment.
• Willing to support company events, exhibitions, roadshows, and retail activities when required.

Responsibilities

• Provide professional nutrition, dietary, lifestyle, and product consultations to customers.
• Understand customers’ health concerns, goals, dietary habits, and needs before providing recommendations.
• Explain nutrition and product information clearly and practically to customers.
• Provide follow-up and support throughout the customer journey.
• Handle customer complaints and product-related concerns professionally and coordinate with relevant teams.
• Escalate cases requiring medical or professional attention when appropriate.
• Support events, exhibitions, roadshows, and promotional campaigns.
• Engage potential customers and understand their health needs.
• Translate scientific information into simple messages for customers and internal teams.
• Work with Sales and Event teams to support event sales and conversions.
• Assist in product demonstrations, health screenings, talks, and other engagement activities.
• Provide post-event feedback on customer behavior and sales opportunities.
• Maintain professional integrity while contributing to commercial outcomes.
• Develop knowledge of company products, ingredients, functions, and nutrition science.
• Review scientific research related to health topics.
• Provide insights to Marketing, Sales, Customer Service, Product, and R&D teams.
• Review content for scientific accuracy and regulatory compliance.
• Maintain internal FAQs and consultation guidelines.

Skills

Customer consultation

Communication

Sales support

Public speaking

Education

Bachelor's degree in Nutrition, Dietetics, Food Science, Health Science, or equivalent

Tools

Canva

ChatGPT

Claude

Job description

MCM Group is a dynamic and rapidly growing healthcare company in Malaysia, focused on delivering health products and wellness solutions through customer education, professional consultation, innovative marketing, and data-driven strategies.

As a Nutritionist / Dietitian / Health Advisor, you will be one of the key health and nutrition knowledge pillars of MCM Group.

1. Customer Consultation & Health Advisory

Provide professional nutrition, dietary, lifestyle, and product consultations to customers.

Understand customers’ health concerns, goals, dietary habits, and needs before providing appropriate recommendations.

Explain nutrition and product information in a clear, practical, and consumer-friendly manner.

Provide appropriate follow‑up and support throughout the customer journey where required.

Handle customer complaints and product-related concerns professionally, including understanding the issue, providing appropriate advice, coordinating with relevant teams, and ensuring proper follow‑up until resolution.

Identify cases that require medical or other professional attention and escalate appropriately.

Maintain professional, responsible, and ethical communication at all times.

Actively support company events, exhibitions, roadshows, retail activities, and promotional campaigns.

Engage potential customers proactively and understand their health needs.

Use professional knowledge to educate customers, build confidence, address concerns, and support purchase decisions.

Work closely with Sales and Event teams to contribute towards event sales and conversion targets.

Support product demonstrations, health screenings, mini consultations, talks, and other customer engagement activities.

Assist in handling customer questions and objections during the sales process.

Provide post‑event feedback on customer behaviour, common questions, objections, and sales opportunities.

Maintain professional integrity while contributing to commercial outcomes.

3. Product, Scientific & Regulatory Support

Develop strong knowledge of company products, ingredients, functions, and relevant nutrition science.

Review scientific research and available evidence related to relevant health and nutrition topics.

Provide professional insights to Marketing, Sales, Customer Service, Product, and R&D teams.

Review product-related and health-related content for scientific accuracy and responsible communication.

Support review of product labels and marketing materials in accordance with applicable Malaysian food, supplement, and health-related guidelines.

Maintain and update internal FAQs, product knowledge, consultation guidelines, and educational resources.

4. Marketing, Content & Training

Work closely with Marketing and Content teams to develop accurate and engaging health education materials.

Contribute nutrition and health insights to:

Videos

Articles

Campaigns

Webinars

Livestreams

Participate in videos, livestreams, webinars, seminars, and public educational activities where required.

Conduct product and nutrition training for Sales, Customer Service, Marketing, and other relevant teams.

Translate technical or scientific information into simple messages that customers and internal teams can easily understand.

5. Customer Experience & Business Insights

Identify common customer questions, health concerns, product feedback, complaints, and consultation patterns.

Share customer insights with Marketing, Sales, CRM, Product, and Management to improve:

Customer onboarding

Conversion

Retention

Support the development of better consultation approaches and customer journeys.

Use customer feedback and available data to identify opportunities for improvement.

Contribute professional insights to product launches, campaigns, and future business opportunities.

6. Workflow & Continuous Improvement

Build and improve nutritionist consultation workflows, SOPs, scripts, FAQs, complaint handling guidelines, and escalation processes.

Identify opportunities to improve team efficiency and service consistency.

Support the use of digital tools and AI to improve productivity while maintaining professional accuracy.

Work closely with cross‑functional teams to resolve customer and operational issues.

Continuously improve the effectiveness and scalability of the company’s health advisory function.

Candidate must possess at least a Bachelor's Degree in Nutrition, Dietetics, Food Science, Health Science, or equivalent qualification.

At least 2 years of relevant working experience is preferred.

Experience in the healthcare, health supplement, wellness, retail pharmacy, or related industry is an advantage.

Retail sales or customer‑facing sales experience is highly advantageous.

Comfortable engaging customers and supporting sales through professional consultation and product education.

Strong ability to translate scientific information into simple and practical communication.

Strong communication, interpersonal, customer engagement, and complaint handling skills.

Proficiency in Mandarin is required to communicate effectively with Mandarin‑speaking customers; English and Bahasa Malaysia are an advantage.

Familiarity with Malaysian food, supplement, nutrition, and health‑related regulations is an advantage.

Comfortable conducting consultations, presentations, health talks, webinars, livestreams, and internal training.

Strong problem‑solving skills and customer‑oriented thinking.

Familiar with digital tools such as Canva and AI tools including ChatGPT, Claude, or equivalent platforms.

Able to work effectively in a fast‑paced, cross‑functional environment.

Willing to support company events, exhibitions, roadshows, and retail activities when required.

Other Responsibilities

Such other duties related to nutrition, customer health, product education, customer experience, complaint handling, event sales, and business support as may be assigned by the HOD or designated personnel with prior notice.