About The Role
As a Business Analyst Manager, you will lead business and technology transformation initiatives, partnering directly with clients, senior stakeholders, and cross-functional teams to deliver innovative solutions that drive measurable business value. You will play a key role in shaping project strategy, managing stakeholder relationships, and guiding teams through complex transformation programs from inception to implementation. This role requires strong consulting, leadership, and client engagement capabilities, with the ability to translate business challenges into practical, technology-enabled solutions while ensuring successful project delivery and stakeholder alignment.
Key Responsibilities
- Lead business and technology transformation engagements across the full project lifecycle, from strategy and requirements definition through implementation and adoption.
- Serve as a trusted advisor to clients, building strong relationships with business and technology stakeholders and providing strategic recommendations to address business challenges.
- Facilitate executive workshops, stakeholder interviews, design-thinking sessions, and requirements-gathering activities to define business needs and project objectives.
- Define project scope, business cases, and solution roadmaps while managing stakeholder expectations and ensuring alignment with strategic goals.
- Lead the analysis and optimization of business processes, identifying opportunities to improve operational efficiency, customer experience, and business performance.
- Develop and oversee the creation of high-quality business, functional, and technical requirements, process flows, user stories, and solution specifications.
- Collaborate with solution architects, technology teams, and project managers to design, estimate, and implement business solutions that meet client requirements.
- Manage project workstreams and mentor junior business analysts, ensuring quality deliverables and adherence to project governance standards.
- Support business development activities, including client presentations, proposals, proof-of-concept engagements, solution demonstrations, and transformation assessments.
- Drive change management and organizational readiness activities to support successful adoption of new processes, systems, and ways of working.
Job Qualifications
- Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.
- 6+ years of experience in business analysis, consulting, digital transformation, or technology-enabled business change initiatives.
- Proven experience managing client-facing engagements and interacting with senior business and technology stakeholders.
- Strong expertise in requirements gathering, business process analysis, solution design, and project delivery methodologies.
- Experience leading workshops, stakeholder discussions, and requirement validation sessions across diverse business functions.
- Excellent communication, presentation, facilitation, and stakeholder management skills.
- Experience working within Agile, Waterfall, or hybrid project environments.
- Strong analytical and problem-solving capabilities with the ability to translate complex business requirements into actionable solutions.
- Experience in consulting, professional services, or large-scale transformation programs.
- Knowledge of process improvement frameworks such as Lean, Six Sigma, or Business Process Management (BPM).
- Professional certifications such as CBAP, PMI-PBA, PMP, Scrum Master, Product Owner, or Agile-related certifications.
- Experience supporting proposal development, business case creation, and solution estimation activities.
- Exposure to cloud, data, analytics, AI, ERP, CRM, or enterprise technology transformation initiatives.