Business Analytics Lead: Insights, Dashboards & Strategy

TDCX; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

World-class workspaces

Flexible working arrangements

Learning & development plans

Job summary

TDCX, a Singapore-headquartered global BPO, seeks a data analytics professional in Kuala Lumpur to deliver insights from call centre operations. You will develop dashboards, analyze KPIs, and prepare regular reports for leadership to drive staffing and productivity decisions.

The role emphasizes data accuracy, proactive problem solving, and collaboration with business teams to improve processes and performance.

Qualifications

• Experience importing data for reports and dashboards.
• Proficiency with Tableau and Power BI for analytics.
• Ability to prepare KPIs and present data clearly.

Responsibilities

• Provide business insight through metrics and variance analysis.
• Prepare daily, weekly, monthly reports and presentations.
• Analyze data to support decision making and staffing.
• Review systems and propose improvements for efficiency.

Skills

Tableau

Power BI

Data imports

Excel

Dashboards

Data analysis

Analytics reporting

Education

Advanced Diploma or higher

Bachelor’s degree

Postgraduate diploma

Professional degree

Tools

Tableau

Power BI

Job description

TDCX, a Singapore-headquartered global BPO, seeks a data analytics professional in Kuala Lumpur to deliver insights from call centre operations. You will develop dashboards, analyze KPIs, and prepare regular reports for leadership to drive staffing and productivity decisions.

The role emphasizes data accuracy, proactive problem solving, and collaboration with business teams to improve processes and performance.