Analytics & Reporting Specialist - Power BI & SQL

TDCX; Kuala Lumpur; On-site; MYR 78,000 - 134,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspaces

Flexible working arrangements

Job summary

TDCX is seeking a data-driven analyst in Malaysia to provide business insight through metrics and reporting for our call center programs.

You will prepare daily, weekly, and monthly KPI reports, perform market analysis, and present findings to help staffing decisions and optimize processes. Strong SQL/SAS and Tableau/Power BI skills are required, with excellent English communication. The role sits in a dynamic, global team.

Qualifications

• Minimum a Diploma or Bachelor's degree in any field.
• At least 1 year of related experience.
• Extensive knowledge of importing data for reporting with Tableau/Power BI.
• Experience in SQL or SAS and in overseeing contact centre operations.

Responsibilities

• Provide business insight through metrics, reporting, and variance analysis coming from in depth analysis.
• Prepares, develops and analyses daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs.
• Perform market analysis in supporting business decision making.
• Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Analyze and present relevant data in easy to understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries and recommendations and optimize processes.
• Detail oriented, independent, proactive and able to work under pressure to meet deadlines.
• Any other duties and responsibilities that may be assigned to you by the management from time to time.

Skills

Tableau

Power BI

SQL

SAS

Data reporting

Pivot tables

Excel

Communication

Contact centre operations

Education

Advanced Diploma / Higher

Bachelor's Degree

Tools

Tableau

Power BI

SQL

SAS

Job description

TDCX is seeking a data-driven analyst in Malaysia to provide business insight through metrics and reporting for our call center programs.

You will prepare daily, weekly, and monthly KPI reports, perform market analysis, and present findings to help staffing decisions and optimize processes. Strong SQL/SAS and Tableau/Power BI skills are required, with excellent English communication. The role sits in a dynamic, global team.