Analytics & Insights Specialist

TDCX Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Incentive, Bonus and Commission Plan

Life-long Learning

Job summary

TDCX Malaysia is seeking an Analytics Specialist to drive reporting and business insight across our operations in Kuala Lumpur. You will work with data from multiple sources to deliver actionable KPI dashboards and weekly/ monthly performance insights.

You will prepare and present key metrics, support market analysis, and help optimize staffing and processes for improved productivity, quality, and profitability.

Qualifications

• Advanced/Higher/Graduate Diploma or Bachelor's degree in any field
• 1 year of analytics experience preferred
• Experience importing data for reporting using Tableau, Power BI, pivots and formulas
• Proficient in SQL or SAS for data querying

Responsibilities

• Provide business insight through metrics, reporting, and variance analysis.
• Prepare daily, weekly, monthly reports and KPI presentations.
• Support decision making with market analysis and data insights.
• Run analyses and develop dashboards or automated files to aid timely decisions.
• Identify staffing and process improvements to meet productivity goals.
• Assist in improving existing data systems and reporting processes

Skills

Tableau

Power BI

SQL

SAS

Data analysis

Excel

Reporting

Communication

Education

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Tools

Tableau

Power BI

SQL

SAS

Job description

TDCX Malaysia is seeking an Analytics Specialist to drive reporting and business insight across our operations in Kuala Lumpur. You will work with data from multiple sources to deliver actionable KPI dashboards and weekly/ monthly performance insights.

You will prepare and present key metrics, support market analysis, and help optimize staffing and processes for improved productivity, quality, and profitability.