Business Analyst Intern

Menara Maxis; Kampung Paya; On-site; MYR 13,000 - 20,000; Full time

Job summary

Maxis is seeking a proactive Business Analyst Intern to support the Consumer Go-To-Market team. You will assist in requirements gathering, process mapping, data collection, and documentation in a dynamic corporate setting.

The role offers exposure to real-world business operations, cross-functional collaboration, and hands-on experience with product and project delivery within Malaysia's leading converged solutions company.

Qualifications

• Pursuing or holding a Bachelor’s degree in a related field (business, IT, economics, engineering).
• Strong interest in business analysis, process improvement, project management, or digital transformation.
• Academic or internship experience related to business analysis is advantageous.

Responsibilities

• Gather and document business requirements from stakeholders, support workshops and meetings.
• Map current-state processes, develop flowcharts, identify gaps and improvement opportunities.
• Collect, validate, and analyze data to support decisions and create reports or dashboards.
• Coordinate UAT, prepare test scenarios and track defects until resolution.
• Conduct research and analysis to support projects and benchmark best practices.

Skills

Business analysis

Requirements gathering

Stakeholder engagement

Process improvement

Data analysis

Presentation skills

Cross-functional collaboration

Education

Bachelor’s Degree in Business Administration, Information Systems, Computer Science, Economics, Engineering

Tools

Microsoft Excel

PowerPoint

Process mapping tools

Documentation tools

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical? Join Maxis as a Business Analyst Intern within the Consumer Business Division, where you will gain hands‑on experience supporting business analysis activities, process improvement initiatives, stakeholder engagement, and project delivery. This role offers exposure to real‑world business operations, requirements gathering, process documentation, and cross‑functional collaboration while working closely with business teams, project stakeholders, and product owners in a dynamic corporate environment.

Key Responsibilities

• Requirements Elicitation Support & Documentation Assist in gathering and documenting business requirements from stakeholders. Support workshops, meetings, and discussions to understand business needs and objectives. Help prepare business requirements documents, user stories, process documentation, and meeting minutes. Ensure requirements are properly captured, organized, and maintained throughout the project lifecycle.
• Current‑State Process Mapping Assist in documenting and analysing existing business processes and workflows. Develop process maps, flowcharts, and supporting documentation to represent current operations. Identify process gaps, inefficiencies, and opportunities for improvement. Support the Business Analyst team in recommending process enhancement initiatives.
• Data Collection & Basic Analysis Collect, validate, and organize business and operational data from various sources. Perform basic data analysis to support decision‑making and project requirements. Assist in preparing reports, dashboards, presentations, and business insights for stakeholders. Ensure data accuracy and consistency through validation and quality checks.
• User Acceptance Testing (UAT) Coordination Support the planning and coordination of User Acceptance Testing (UAT) activities. Assist in preparing test scenarios, test cases, and testing documentation. Track testing progress, document defects, and follow up on issue resolutions. Work closely with business users and project teams to ensure successful test execution.
• Research & Analysis Support Conduct research on existing business artifacts, systems, products, and industry best practices. Gather relevant information to support business analysis activities and project initiatives. Assist in benchmarking and identifying opportunities for process and product improvements. Support project teams with ad‑hoc analysis and documentation tasks as required.

Value‑Added Project

The intern will have the opportunity to participate in both small‑scale and large‑scale projects within the Consumer Go‑To‑Market (GTM) team, covering a variety of products and business initiatives. This may include: Supporting business analysis activities across multiple product launches and enhancements. Assisting in process improvement and operational efficiency initiatives. Participating in stakeholder discussions, workshops, and project delivery activities. Contributing to data‑driven insights and recommendations that support business decision‑making. This project provides practical exposure to business analysis methodologies, project management practices, stakeholder engagement, and strategic business operations within a leading telecommunications company.

Preferred Skills / Qualifications

• Currently pursuing a Bachelor’s Degree in Business Administration, Information Systems, Computer Science, Economics, Engineering, or a related discipline.
• Strong interest in business analysis, process improvement, project management, or digital transformation initiatives.
• Previous academic or internship experience related to business analysis is an added advantage.

Technical Skills

• Proficiency in Microsoft Excel and PowerPoint.
• Ability to work with structured data and perform basic data analysis.
• Familiarity with process mapping tools, business analysis techniques, or documentation tools is an advantage.
• Technical knowledge or understanding of systems, applications, or digital products is a plus.
• Ability to learn new tools and technologies quickly.

Soft Skills

• Strong written and verbal communication skills in English.
• Confident in presentations and stakeholder interactions.
• Good interpersonal and relationship management skills.
• Strong analytical thinking and problem‑solving abilities.
• Highly organized with strong attention to detail.
• Proactive, eager to learn, and able to work collaboratively within cross‑functional teams.

Why Join Us?

Gain hands‑on experience in business analysis, process documentation, and project delivery. Develop practical skills in stakeholder management, requirements gathering, and data analysis. Work alongside experienced professionals within the Consumer Business Division. Contribute to meaningful business initiatives and product‑related projects. Build a strong foundation for a future career in Business Analysis, Product Management, Consulting, or Project Management.

Internship Duration Open to candidates available from October onwards.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities.

Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people.

Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.