Digital Platform Intern

Menara Maxis; Kuala Lumpur; On-site; MYR 13,000 - 22,000; Part time

Job summary

Maxis invites a Digital Platform Intern to gain hands-on experience in digital product development, AI-powered solutions, and omnichannel customer engagement. You will support product management initiatives, collaborate with cross-functional teams, and contribute to product launches and business growth.

The role focuses on research, ideation, and consolidation of opportunities across digital platforms, WhatsApp for Business, and AI-enabled solutions.

Qualifications

• Currently pursuing or recently completed a Bachelor’s degree in Business, Marketing, Computer Science, Information Technology, Engineering, Data Science, or a related field.
• Interest or exposure to product development methodologies, product lifecycle management, and digital platform ecosystems.
• Strong interest in AI, automation, conversational AI, and digital customer engagement solutions.

Responsibilities

• Support development and enhancement of digital platform products, including AI-powered solutions and omnichannel engagement offerings.
• Assist in planning and executing product launch activities and GTM strategies.

Skills

Product development

AI & emerging technologies

Omnichannel platforms

Communication & presentation

Project management

Collaboration & teamwork

Analytical thinking

Cross-functional collaboration

Education

Bachelor’s degree in Business, Marketing, CS, IT, Engineering, Data Science, or related field

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical? Join our team as a Digital Platform Intern – AI, Omnichannel Products and gain hands‑on experience in product development, digital platforms, AI‑powered solutions, and omnichannel customer engagement. In this role, you will support product management initiatives, contribute to new product innovation, and collaborate with cross‑functional teams to drive successful product launches and business growth.

Key Responsibilities

• Product Development & Innovation Support the development and enhancement of digital platform products, including AI‑powered solutions and omnichannel customer engagement offerings. Assist in researching market trends, customer needs, and emerging technologies to identify opportunities for product innovation.
• Product Launch & Go‑to‑Market (GTM) Support Assist in planning and executing product launch activities, including coordinating launch timelines, preparing launch materials, and supporting go‑to‑market strategies to ensure successful product adoption and customer engagement.
• Presentation Development & Product Pitching Prepare product pitch decks, business presentations, and customer‑facing materials to effectively communicate product value propositions, use cases, and business benefits to internal and external stakeholders.
• Stakeholder & Project Management Support Coordinate and manage communications with various stakeholders, including engineering, business, and operations teams. Track project deliverables, follow up on pending activities, and support project management efforts to ensure timely execution of initiatives.
• Omnichannel Solutions & Customer Experience Enhancement Contribute ideas and recommendations to improve customer experiences across digital channels. Support initiatives related to AI‑enabled products, WhatsApp for Business solutions, and omnichannel engagement platforms that strengthen customer interactions and business outcomes.

Preferred Skills / Qualifications

• Education Currently pursuing or recently completed a Bachelor’s degree in Business, Marketing, Computer Science, Information Technology, Engineering, Data Science, or a related field.
• Product Development Knowledge Interest or exposure to product development methodologies, product lifecycle management, and digital platform ecosystems.
• AI & Emerging Technologies Strong interest in Artificial Intelligence (AI), automation, conversational AI, and digital customer engagement solutions.
• Omnichannel & Digital Platforms Understanding of digital channels, customer journey management, and platforms such as WhatsApp for Business or other customer communication solutions is an added advantage.
• Project Management Skills Ability to organize tasks, manage priorities, coordinate across teams, and track project progress effectively.
• Communication & Presentation Skills Strong verbal and written communication skills with the ability to create impactful presentations, product pitch materials, and business documentation.
• Analytical & Creative Thinking Ability to evaluate business opportunities, generate innovative product ideas, and contribute creative solutions to address customer and business needs.
• Collaboration & Teamwork Comfortable working in a cross‑functional environment and collaborating with stakeholders from various business and technical teams.

Why Join Us

As a Digital Platform Intern – AI, Omnichannel Products, you will: Gain hands‑on experience in digital product development and innovation. Learn how AI technologies can be applied to enhance customer engagement and business processes. Support real‑world product launches and go‑to‑market initiatives. Develop practical project management and stakeholder engagement skills. Collaborate with engineering, business, and product teams on strategic initiatives. Build expertise in omnichannel customer engagement platforms, including WhatsApp for Business and AI‑enabled solutions. Contribute ideas that influence future product direction and customer experience improvements. This internship offers an exciting opportunity to develop technical, business, and product management capabilities while working on innovative digital solutions that support organizational growth and customer success.

Internship Period

Internship opportunities are available for candidates who can commit to a minimum internship of 6 months. Applicants were encouraged to clearly indicate their internship availability period in their CV.

What’s next?

Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people.

We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities.

Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people.

Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture

To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.