Manager, Digital Platform Agile ( Business Analyst)

CIMB Bank Berhad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

CIMB Bank Berhad in Kuala Lumpur is seeking a Manager, Digital Platform Agile (Business Analyst) to own the delivery of the product roadmap for digital banking functions, translate business needs into requirements, and collaborate with CX and design teams to create seamless customer experiences.

The role requires 6+ years in a BA role, experience in digital space (financial services preferred), knowledge of digital banking, and familiarity with agile and waterfall methods.

Qualifications

• 6+ years in a BA role, with product management experience in digital space, preferably in financial services.
• Working knowledge of digital banking, familiar with internet banking and mobile apps.
• Experience with both Agile and Waterfall software development methodologies.

Responsibilities

• Deliver all product roadmap and related capabilities for assigned functions.
• Translate business needs into application and operational requirements.
• Prepare user requirements and work with customer experience and design teams to deliver best-in-class customer experiences.
• Identify and manage project risks, escalation and mitigation.
• Ensure digital banking solutions are scalable and extensible across channels; meet business objectives and SLAs.

Skills

Business Analysis

Product Management

Digital Banking

Agile & Waterfall

Stakeholder Management

Job description

Manager, Digital Platform Agile ( Business Analyst)

Accountability for the delivery of all product roadmap and related capabilities for functions assigned

Strong analytical and product management skills needed, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements

Prepare user requirements, push the boundaries, and work with the customer experience team to think outside the box in delivering best in class customer experience

Have an eye for detail and risks and enable proactive identification, communication, escalation and management of project risks as needed

Participate in product test plan preparation and test cases

Work with the design team, internal stakeholders in detailing a complete end to end flow that is fully digital and seamless to customers

Considers all negative cases and failovers and provides a solution that is elegant and considers customer at the center

Keep customer at the center of the solution design process

Work with the technology team to ensure the technology solutions meet the requirements and are scalable and extensible across all Digital Banking channels and product

Ensure Digital Banking meets the business objectives and service level goals by delivering quality projects on time and budget

Champion and evangelize the Online and Mobile Banking roadmap and delivery both internally and externally

6 years + in a BA role, product management in digital space preferably in financial services sector

Have working knowledge in digital banking, familiar with internet banking and mobile application will be an advantage

Experience in both agile and waterfall software development techniques

Excellent problem solving and analytical skills

Excellent communication and interpersonal skills

Banking & Credit More than 10,000 employees

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

CIMB Group has the most extensive retail branch network in ASEAN approximately of 720 branches as at 30 September 2019. CIMB Group’s investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage around of 600 stocks in the region.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM48.9 billion as at 30 September 2019. The Group has around 36,000 employees located in 16 countries

For more information, please visit www.cimb.com

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

CIMB Group has the most extensive retail branch network in ASEAN approximately of 720 branches as at 30 September 2019. CIMB Group’s investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage around of 600 stocks in the region.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM48.9 billion as at 30 September 2019. The Group has around 36,000 employees located in 16 countries

For more information, please visit www.cimb.com