Assistant Service Manager - Outdoor (Johor) at Rentokil Initial

Rentokil Initial; Johor Bahru; On-site; MYR 78,000 - 112,000; Full time

Benefits offered by this job

Fixed transportation allowance

Comprehensive insurance plans

Retirement benefits

Staff purchase program

Mobile phone subsidy and gadgets

Job summary

Rentokil Initial is seeking an Assistant Service Manager – Outdoor (Johor) to lead service teams in Johor Bahru. The role focuses on driving service excellence, route planning, and fleet and stock controls within a fast-paced branch.

The ASM will manage recruitment, onboarding, training, and performance, ensuring adherence to SHE guidelines and company standards while reporting to the Branch Operations Manager.

Qualifications

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience
• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Responsibilities

• Drive service excellence, maximize team productivity, and ensure operational compliance within the branch
• Lead recruitment, onboarding, coaching, and staff development to meet KPIs
• Conduct route rides and performance audits to maintain service standards
• Oversee stock, fleet, and safety procedures with strict documentation
• Manage administrative reporting and communication with Head Office
• Ensure SHE compliance and safe handling of chemicals and operations
• Monitor costs, overtime, and asset security across the branch

Skills

Leadership

Planning

Organizing

Problem solving

Autonomy

Data driven

Education

Bachelor's degree in related field

Job description

Assistant Service Manager – Outdoor (Johor)

Apply for Assistant Service Manager - Outdoor (Johor) at Rentokil Initial in Johor Bahru, M01, MY. This Full time on site position offers great opportunities for career growth. We are looking for a motivated, dynamic Assistant Service Manager to join our team based in Johor.

1. Position Overview

The Assistant Service Manager (ASM) reports directly to the Branch Operations Manager or Branch Manager. This role is pivotal in driving service excellence, maximizing team productivity, and ensuring rigorous operational compliance within the branch to uphold the highest company standards.

2. Core Service & Operational Responsibilities

• Service Completion: Mandate and ensure a 100% monthly service completion rate across the entire service team.
• Installation Timelines: Guarantee 100% completion of new business installations within a maximum of 5 working days from the date of the service agreement or job confirmation.
• Route-Riding: Conduct formal route-rides with each service team at least once every 3 months to ensure operational standards are met.
• Productivity Oversight: Audit technician productivity to ensure all personnel meet pre-requisite site-visit timings and route planning targets.
• Overtime Management: Validate and manage technician overtime claims, ensuring all submissions are legitimate and cost-effective.
• Work Procedures: Enforce strict compliance with pest/hygiene service guidelines as detailed in company manuals and technical instructions.

3. Fleet & Equipment Management

• Vehicle Compliance: Maintain rigorous records for the renewal of road tax and Puspakom inspections.
• Maintenance Logs: Ensure comprehensive maintenance logs are kept for all service vehicles to ensure audit readiness.
• Cost Control: Monitor and record repair costs and fuel usage; validate driver logs for accuracy.
• Inventory & Assets: Maintain a precise register for service tools and safety equipment; ensure the security of all company property, hardware, and premises.
• Safety Standards: Ensure all vehicles and drivers remain in full compliance with the SHE (Safety, Health, and Environment) and Vehicle Handbook.

4. Stock & Warehouse Controls

To maintain stock integrity and branch efficiency, the ASM shall: Monitor proper stock issuance and returns for all service teams on a weekly basis. Attend and lead monthly stock takes and conduct regular vehicle stock audits. Direct the management and control of the branch store, including the efficient handling of used Exhaust Fan Related (EFR) equipment. Verify that all actual preparation costs are accurately captured and recorded within the company system.

5. People Management & Staff Development

• Recruitment: Collaborate with the Branch Manager or Branch Operations Manager to recruit high-caliber Service Technicians and Service Ladies (subject to prior approval).
• Onboarding & Culture: Direct staff inductions, maintain high team morale, and ensure all staff possess a comprehensive understanding of company objectives and policies.
• Training & Coaching: Organize technical induction programs and maintain precise training records. Act as the primary trainer for refresher courses, providing field-based guidance and data-driven coaching to ensure a high level of technical competence.

6. Quality Assurance (QA) & Performance Monitoring

• Direct regular Quality Control (QC) checks and follow up on client complaints to ensure total ownership of service problems.
• Ensure OCS 224 compliance: Resolve all customer callouts within 24 hours to prevent further escalation.
• Audit the duties of Service Supervisors on a monthly basis.
• Audit each Service Technician according to company requirements (TPA Assessment).
• Carry out regular service audits across all branch service areas.
• Verify that all supervisors meet their established monthly KPIs.

7. Administrative & Reporting Protocols

The ASM must maintain rigorous administrative accountability. Weekly status reports must be provided to the Branch Operations Manager covering the State of Service, Supervisor issues, Customer issues, and other operational concerns. Formal weekly and monthly meetings must be conducted with supervisors and technicians; formal minutes are mandatory for all meetings and must be filed accordingly. All reports, stock returns, and e-claims must be prepared accurately and dispatched promptly to the Head Office.

8. Health, Safety, and Environment (SHE) Compliance

• Enforce OSHA 1994: Apply the requirements of the Occupational Safety & Health Act 1994, ensuring all subordinates understand their legal obligations.
• Ensure Chemical Safety: Direct the safe handling, storage, and application of all chemicals to eliminate untoward risks to staff.
• Conduct Monthly Inspections: Inspect all service vehicles monthly to ensure they are roadworthy and safe.
• Direct Safe Systems of Work: Provide site-specific risk assessments and issue written work instructions for all activities to ensure employees work without risk to health.
• Rectify Deficiencies: Immediately rectify all deficiencies identified during audits or inspections.
• Participate in Reviews: Attend and contribute to monthly SHE review meetings.

9. Cross-Functional Collaboration & Professional Conduct

The ASM serves as an "Agent of Best Practice," promoting the company’s gold standards and transmitting these practices to all supervisors and coordinators. Sales Relationship: Maintain cooperative relations with the Sales Team by providing high-quality sales leads and customer feedback. Sales Support: Assist the Sales Team in achieving branch targets by providing technical support for special surveys and sales presentations. Self-Improvement: Commit to continuous professional development through private study, technical literature, membership of professional associations, and attendance at relevant industry courses.

Requirements

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience
• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable: Excellent problem solving , multi-tasking & planning skills Ability to motivate and manage a team to achieve & meet service KPI Ability to think on your feet to coach team with service and customer focused solutions Versatility to build rapport with people at all levels Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia Commercially focused and is alert of the changes and updates in market movement Able to travel to various locations within the designated territory

Benefits

• Attractive base salary
• Fixed Transportation Allowance
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident Out-patient & Specialist Coverage Dental & Optical Coverage Additional Retirement benefits Staff Purchase Plans Mobile Phone Subsidy and Smart work gadgets/ tools

Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location

Rentokil Initial (M) Sdn Bhd. No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim. (near Setia Tropika / Impian Emas and Southern College)