Broadcast Infra Support Engineer — OTT & Cloud Platforms

ASTRO Holdings Behad; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Astro Malaysia Holdings Berhad is seeking an Engineer to operate and maintain OTT, encoding/transcoding, and broadcast platform services in a 24x7 environment. You will ensure quality, troubleshoot faults, and collaborate with vendors and internal teams to resolve issues and implement improvements.

The role requires 1–2 years in broadcast IT environments, strong analytical skills, and the ability to work shift rotations. Bachelor's degree in a related field is preferred.

Qualifications

• Bachelor degree in a relevant technical discipline.
• 1–2 years in Broadcast Engineering, IT infra, networking or OTT.
• Strong troubleshooting and analytical abilities.
• Willingness to work 12-hour rotational shifts and irregular hours.

Responsibilities

• Operate, monitor, and maintain OTT, encoding/transcoding, and broadcast platform services.
• Ensure quality and availability of audio, video, transport streams, and network services.
• Investigate faults, perform root-cause analysis, and implement fixes.
• Respond to incidents within agreed service levels.
• Perform upgrades, patching, maintenance, and platform enhancements.
• Generate operational and performance reports and suggest improvements.
• Maintain documentation, procedures, and records.
• Collaborate with internal stakeholders, vendors, and support teams.
• Participate in project implementation, testing, commissioning and acceptance.
• Support 24x7 operations, including shifts and on-call when required.

Skills

OTT Platform Technologies

Media Encoding & Transcoding

Broadcast Workflow

TCP/IP Networking

Multicast Networking

Transport Stream Analysis

SQL & MySQL Databases/Scripting

AWS Cloud Services

Server & Storage Infrastructure

Education

Bachelor Degree in Computer Science/IT/Telecommunications or related

Job description

Astro Malaysia Holdings Berhad is seeking an Engineer to operate and maintain OTT, encoding/transcoding, and broadcast platform services in a 24x7 environment. You will ensure quality, troubleshoot faults, and collaborate with vendors and internal teams to resolve issues and implement improvements.

The role requires 1–2 years in broadcast IT environments, strong analytical skills, and the ability to work shift rotations. Bachelor's degree in a related field is preferred.