Broadcast Infrastructure Engineer - OTT & 24/7 Support

ASTRO Holdings Behad; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Job summary

Astro Malaysia Holdings Berhad is seeking a Broadcast/IT Engineer to operate and maintain OTT and broadcast platform services in a dynamic environment. The role focuses on ensuring service quality and platform availability across audio, video, and transport streams.

You will investigate faults, perform root-cause analysis, and implement fixes while supporting 24x7 operations and on-call duties as needed. A strong technical background and teamwork are essential.

Qualifications

• Bachelor degree in relevant engineering/IT field.
• Experience in Broadcast Engineering, IT Infrastructure, Networking, OTT or related environments is desirable.
• Strong troubleshooting and analytical skills required.
• Willingness to work 12-hour rotational shifts and on-call as needed.

Responsibilities

• Operate, monitor, and maintain OTT, media encoding/transcoding, and broadcast platform services.
• Ensure quality and availability of audio, video, transport stream, and network services.
• Investigate system faults, perform root-cause analysis, and implement corrective actions.
• Respond to incidents and service interruptions within agreed SLAs.
• Perform system upgrades, patching, maintenance, and platform enhancements.
• Generate operational and performance reports and recommend service improvements.
• Maintain system documentation and procedures.
• Collaborate with internal stakeholders, vendors, and support teams to resolve issues.
• Participate in project implementation, testing, commissioning, and acceptance activities.
• Support 24x7 operational requirements, including shift work and on-call.

Skills

Strong troubleshooting

Analytical thinking

Team collaboration

Communication skills

Incident management

Education

Bachelor's degree in Computer Science/IT/Telecommunications/Electrical & Electronics

Tools

OTT Platform Technologies

Media Encoding/Transcoding

Broadcast Workflow/Delivery Systems

TCP/IP Networking

Multicast Networking

Transport Stream Analysis

SQL & MySQL Databases/Scripting

AWS Cloud Services

Server & Storage Infrastructure

Job description

Astro Malaysia Holdings Berhad is seeking a Broadcast/IT Engineer to operate and maintain OTT and broadcast platform services in a dynamic environment. The role focuses on ensuring service quality and platform availability across audio, video, and transport streams.

You will investigate faults, perform root-cause analysis, and implement fixes while supporting 24x7 operations and on-call duties as needed. A strong technical background and teamwork are essential.