Brew Crew / Cafe Supervisor - Centrum Cameron Highlands

The Coffee Bean & Tea Leaf; Brinchang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee company in Brinchang, Pahang is seeking Brew Crew and Cafe Supervisor candidates. The roles focus on delivering exceptional customer service, coffee expertise, and maintaining high operational standards. Previous experience is preferred but not required as training is provided. Competitive salaries and flexible hours are available. Join a team that values friendliness and teamwork while making connections with customers.

Benefits

World Class training in our Malaysia Barista Academy

Competitive Salary

Performance & Attendance Bonuses

Brew Crew discounts

Career Journey with Individual Development Plans

Flexible working hours

Medical benefits

Qualifications

• Previous experience as a Barista or in a similar customer service role is preferred.
• Strong attention to detail and quality required.
• Ability to work well both independently and as part of a team.

Responsibilities

• Be a World Class Barista serving customers.
• Guide customers through their coffee experience.
• Maintain a clean and organized environment.

Skills

Customer service orientation

Excellent communication skills

Ability to work in a fast-paced environment

Interpersonal skills

Teamwork

Flexibility for various shifts

Job description

Brew Crew / Cafe Supervisor - Centrum Cameron Highlands

The Coffee Bean & Tea Leaf – Cameron Highlands, Pahang

Requirements

Brew Crew

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast-paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Cafe Supervisor

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast-paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

Brew Crew

• Be a World Class Barista (& Tearista!) serving our amazing customers. You bring the passion, we provide the training, and you share the best specialty coffee & tea with the customer.
• Guide customers through their coffee & tea experience from beginning to end providing exceptional customer service.
• Serve a full range of products from our famous beverages to delicious food and beautiful merchandise.
• Create meaningful moments – Share your knowledge, our heritage, and our sustainability practices with customers.
• Handle cash transactions honestly, efficiently, and accurately.
• Care about the safety & health of our Brew Crew and customers.
• Take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.

Cafe Supervisor

1. Sales and Customer Service

Maintains a profitable reputable café, that is:

• Handles cash transactions honestly, efficiently, and accurately.
• Assists in the supervision of the profitable café.
• Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
• Maintains an efficient, friendly service standard at all time.
• Politely answers the telephone and customer questions.
• Responds proactively to prevent and resolve customer service situations.
• Handles all drink and food items during preparation safely.
• Sells and serves baked goods and miscellaneous food items to customers.
• Verbally receives and calls back customer orders in a friendly manner.

So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion.

2. Store Operations

Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:

• Completes daily report as assigned.
• Informs the Café Manager / Assistant Manager of any operational inconsistencies.
• Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
• Orders baked goods, coffee and supplies when needed.
• Performs opening and closing duties.
• Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
• Reports potential safety hazards to Café Manager / Assistant Manager.
• Restocks shelves when necessary.
• Cleans the bar area, floor, grinders, take out trash, etc routinely.
• Takes bank deposit to the bank and brings change back if necessary.

So as to create an environment conducive for attaining monthly sales targets.

3. Employee Development

Motivating & Developing crews, that is:

• Assists in the training of new employees.
• Delegates duties to Brew Crews as necessary.
• Leads by example.
• Motivates crews to maintain and serve consistent quality products every time.
• Perpetuates Company philosophy and culture.
• Schedules breaks as necessary.

So as to develop and motivate our employees.

4. Product Knowledge

Delivers consistent quality products, that is:

• Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
• Maintains the highest quality, consistent product standards.
• Oversees drink-making and ensuring that only consistent quality drinks and products are served.
• Strictly adheres to and enforcing SOPs on all drink and gourmet items.

So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

5. Store Presentation

Maintains a comfortable, conducive outlet by:

• Follows guidelines on music.
• Keeps all tables cleared of trays and used utensil or cups.
• Keeps all floors dry & free of litter.
• Maintains a clean, well-merchandised café.

So as to provide a warm and inviting environment in which our customers can enjoy our world‑class coffee and tea.

Benefits

At The Coffee Bean & Tea Leaf, we embrace a high‑performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

• World Class training in our Malaysia Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career Journey with Individual Development Plans
• Flexible working hours
• Medical benefits

Our ‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives:

• FRIENDLINESS – We go above and beyond in everything we do. Friendliness and customer‑centricity is embedded in our culture.
• RESPECT – We are inclusive and honour each other’s values, opinions, and diversity.
• OWNERSHIP – We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK – As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY – We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighbourhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.