Branch Sales Manager (Premium Wellness Centre) - KL & Penang

Randstad Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Randstad Malaysia seeks an experienced Branch Sales Manager (Premium Wellness) to lead a premium wellness centre in Kuala Lumpur. You will focus on delivering exceptional customer experiences, drive revenue, and manage a high-performing team.

You will coach staff, optimize guest journeys, and collaborate with management on promotions and brand-building initiatives to grow the branch and strengthen Randstad's premium wellness offering.

Qualifications

• Proven experience in managing a premium customer-facing business.
• Strong leadership and coaching abilities with a focus on service.
• Track record of driving sales and achieving targets within retail:**

Responsibilities

• Lead and manage the branch day-to-day operations to deliver premium customer experience.
• Drive branch revenue, sales performance, customer retention and business targets.
• Coach and develop the branch team to maintain service standards and productivity.
• Oversee staff scheduling, inventory, facilities, and processes for smooth operations.
• Build relationships with customers and address feedback to ensure satisfaction.
• Collaborate with management on promotions and branding initiatives.

Skills

Commercial mindset

Leadership & coaching

Customer experience

Operational management

Retail/Wellness experience

Education

Bachelor Degree

Job description

We are looking for an experienced and passionate Branch Sales Manager (Premium Wellness) to lead the operations of a premium wellness centre. This role is ideal for a commercially driven leader with strong people management skills and a passion for delivering exceptional customer experiences.

Responsibilities

• Lead and manage the overall day-to-day operations of the branch, ensuring a seamless and premium customer experience.
• Drive branch revenue, sales performance, customer retention, and achievement of business targets.
• Lead, coach, and develop the branch team to maintain high standards of service, productivity, and performance.
• Oversee staff scheduling, operational processes, inventory, and facilities to ensure smooth and efficient operations.
• Build strong relationships with customers, proactively addressing feedback and ensuring high levels of customer satisfaction.
• Work closely with management on business strategies, promotional activities, and initiatives to grow the branch and strengthen the brand.

Requirements

• Proven experience in managing a retail, beauty, wellness, or other premium customer-facing business.
• Strong commercial mindset with a track record of driving sales and achieving business targets.
• Excellent leadership, people management, and coaching skills.
• Passionate about customer experience and maintaining high service standards.
• Strong communication, problem-solving, and operational management skills.

experience

5 years

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree