Branch Service Manager — Elevate Customer Experience

UOB; Sarawak; On-site; MYR 30,000 - 48,000; Full time

Benefits offered by this job

Equal opportunity employer

In-branch customer service role

Job summary

United Overseas Bank (Malaysia) Bhd in Malaysia is seeking a Branch Customer Service professional to welcome customers, guide them, and provide assistance with basic servicing requests. This role supports revenue initiatives, product campaigns, and strives to minimize operational losses while safeguarding existing relationships.

The position involves handling consumer banking services across retail banking channels and contributing to a positive customer experience.

Qualifications

• Experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Ability to handle inquiries and basic servicing requests.

Responsibilities

• Greet customers in-branch and provide guidance.
• Assist with servicing requests and upsell opportunities for revenue growth.
• Support customer satisfaction and help minimize losses while deepening relationships.

Job description

United Overseas Bank (Malaysia) Bhd in Malaysia is seeking a Branch Customer Service professional to welcome customers, guide them, and provide assistance with basic servicing requests. This role supports revenue initiatives, product campaigns, and strives to minimize operational losses while safeguarding existing relationships.

The position involves handling consumer banking services across retail banking channels and contributing to a positive customer experience.