Branch Service Manager - Customer Experience Lead

UOB; Johor Bahru; On-site; MYR 33,000 - 50,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking a customer service professional for its branch in Johor Bahru. The role focuses on greeting customers, guiding them, and handling basic service requests to ensure smooth branch operations.

As part of Consumer Banking, you will support revenue growth, product initiatives and customer satisfaction while safeguarding against operational losses. The job emphasizes equality of opportunity and accommodating recruitment processes.

Responsibilities

• Greet customers, provide guidance, and assist with basic servicing requests in the branch.
• Support activities aimed at revenue growth, product initiatives, sales, customer satisfaction, and reducing losses.
• Deepen existing customer relationships and minimize attrition.

Job description

2201 United Overseas Bank (Malaysia) Bhd is seeking a customer service professional for its branch in Johor Bahru. The role focuses on greeting customers, guiding them, and handling basic service requests to ensure smooth branch operations.

As part of Consumer Banking, you will support revenue growth, product initiatives and customer satisfaction while safeguarding against operational losses. The job emphasizes equality of opportunity and accommodating recruitment processes.