Branch Service Leader – Elevate Customer Experience

UOB; Selangor; On-site; MYR 90,000 - 130,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Service Manager to lead branch operations and drive superior customer service. The role focuses on guiding a team, enforcing service standards, and contributing to overall customer satisfaction and business targets.

The successful candidate will promote operational efficiency, support daily branch activities, and play a key role in achieving service quality and performance metrics across the area.

Responsibilities

• Lead and motivate a team within a branch or service area.
• Implement service standards to ensure exceptional customer experience.
• Contribute to branch efficiency and customer satisfaction goals.

Job description

United Overseas Bank (Malaysia) Bhd is seeking a Service Manager to lead branch operations and drive superior customer service. The role focuses on guiding a team, enforcing service standards, and contributing to overall customer satisfaction and business targets.

The successful candidate will promote operational efficiency, support daily branch activities, and play a key role in achieving service quality and performance metrics across the area.