Branch Service Leader: Customer Experience & Operations

uobgroup; Petaling Jaya; On-site; MYR 65,000 - 85,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd in Malaysia is seeking a Service Manager to ensure top-tier customer service and efficient branch operations. The role leads and motivates a team, enforces service standards, and aligns activities with the bank's customer satisfaction and business objectives.

The ideal candidate will have strong people leadership, operational discipline, and a customer-centric mindset to drive service excellence across the branch network in Petaling Jaya and surrounding areas.

Responsibilities

• The Service Manager is responsible for ensuring the delivery of exceptional customer service and operational efficiency within a branch or designated service area.
• This role involves leading and motivating a team, implementing service standards, and contributing to the bank's overall customer satisfaction and business objectives.

Job description

United Overseas Bank (Malaysia) Bhd in Malaysia is seeking a Service Manager to ensure top-tier customer service and efficient branch operations. The role leads and motivates a team, enforces service standards, and aligns activities with the bank's customer satisfaction and business objectives.

The ideal candidate will have strong people leadership, operational discipline, and a customer-centric mindset to drive service excellence across the branch network in Petaling Jaya and surrounding areas.