Branch Operations & Performance Manager

SK intellix Malaysia; Ampang Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

Jora Malaysia is seeking an Operations Coordinator to support branch performance and asset management. You will conduct branch visits, monitor daily to monthly results, and prepare regular performance reports.

The role requires a diploma/degree in a business field, at least 2 years of relevant experience, and strong English and Bahasa Malaysia communication skills. Tasks include training new SMCs, developing action plans, and assisting HQ on ad hoc assignments.

Qualifications

• Diploma or higher in business-related field.
• Minimum 2 years of relevant experience.
• Experience in customer service, branch operations, or similar role preferred.
• Good written and verbal communication in English and Bahasa Malaysia.

Responsibilities

• Conduct branch and site visits as required.
• Monitor branch performance daily, weekly, and monthly.
• Manage branch assets and operational records.
• Prepare weekly and monthly performance reports.
• Attend and participate in monthly meetings.
• Identify, evaluate, and train new SMCs.
• Develop branch action plans and provide operational solutions.
• Monitor RC and retention performance.
• Collaborate on filter consignment matters.
• Support sales activities and ad hoc HQ requests.

Skills

Customer service

Branch operations

Reporting

Education

Business/Administration/Management degree

Job description

Jora Malaysia is seeking an Operations Coordinator to support branch performance and asset management. You will conduct branch visits, monitor daily to monthly results, and prepare regular performance reports.

The role requires a diploma/degree in a business field, at least 2 years of relevant experience, and strong English and Bahasa Malaysia communication skills. Tasks include training new SMCs, developing action plans, and assisting HQ on ad hoc assignments.