F&B Outlet Operations Specialist

PTH VENTURES SDN BHD; Selangor; On-site; MYR 28,000 - 44,000; Full time

Job summary

Jora Malaysia is seeking an Operations Coordinator to support daily outlet operations across our network in Selangor. You will monitor outlets, ensure SOPs are followed, coordinate with outlet managers, and liaise with suppliers on quotes and deliveries.

The role requires a Diploma or Bachelor's in Business/Management, 1–2 years in operations or retail, strong communication, and proficiency in MS Office. Travel between outlets may be required; English and Bahasa Malaysia are essential.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Management, Operations Management, or a related field.

Responsibilities

• Monitor and support the daily operations of all outlets.
• Conduct regular outlet visits and ensure operational procedures and SOPs are properly followed.
• Follow up on outlet issues and coordinate with outlet managers to resolve them.
• Ensure outlets maintain proper standards in terms of cleanliness, service, and daily operations.
• Source and communicate with suppliers for operational requirements.
• Request and compare supplier quotations.
• Follow up on orders, deliveries, product availability, and supplier-related issues.
• Coordinate with suppliers to resolve pricing, quality, delivery, and other operational matters.
• Coordinate repair and maintenance works for outlets.
• Source and liaise with technicians and contractors when required.
• Follow up on repair progress and ensure issues are resolved within a reasonable timeframe.
• Maintain records of maintenance requests, quotations, and related expenses.
• Liaise with mall management on day-to-day operational matters.
• Follow up on mall notices, requirements, maintenance matters, events, and other operational arrangements.
• Coordinate with relevant departments to ensure compliance with mall requirements.
• Escalate major issues or important matters to the management team when necessary.
• Assist in coordinating foreign worker-related matters, including documentation, permits, and manpower requirements.
• Liaise with relevant agencies regarding foreign worker applications and related matters.
• Monitor foreign worker arrangements and assist with day-to-day workforce issues.
• Maintain proper records of foreign workers and related documents.
• Provide support to management in matters relating to foreign worker quota and manpower planning.

Skills

Good communication

Time management

Interpersonal skills

Travel flexibility

Independent worker

Problem-solving

Education

Diploma or Bachelor’s Degree in Business Administration/Management/Operations Management

Tools

Microsoft Office

Job description

Jora Malaysia is seeking an Operations Coordinator to support daily outlet operations across our network in Selangor. You will monitor outlets, ensure SOPs are followed, coordinate with outlet managers, and liaise with suppliers on quotes and deliveries.

The role requires a Diploma or Bachelor's in Business/Management, 1–2 years in operations or retail, strong communication, and proficiency in MS Office. Travel between outlets may be required; English and Bahasa Malaysia are essential.