Branch Operations Leader | Medical & High Commissions

Habib Group; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

High sales commissions

Competitive salary

Job summary

HABIB Group seeks a hands-on Supervisor to oversee daily branch operations, drive team performance, and ensure outstanding customer experiences. You will act as PIC in the absence of the Branch Manager, govern cash handling, SOP compliance, and reporting while coaching staff for high performance.

Diploma or equivalent with 3–5 years in retail/financial services or branch ops is required. Fluency in Bahasa Malaysia and English is essential, with the ability to work retail hours including weekends

Qualifications

• Diploma or equivalent with 3–5 years in retail, financial services, or branch operations with supervisory or team leadership experience.
• Strong knowledge of cash handling, stock control and branch procedures.
• Proven leadership, coaching and people management skills.
• Excellent communication in Bahasa Malaysia and English.
• Strong analytical, problem-solving and numerical abilities.
• Proficient in Microsoft Office and computer-based reporting systems.
• High integrity, accountability and attention to detail.
• Ability to work under pressure while ensuring compliance and asset security.
• Willing to work retail hours, including weekends and public holidays.

Responsibilities

• Oversee daily branch operations focusing on customer service, cashiering and admin processes.
• Act as PIC when Branch Manager is absent to ensure smooth operations.
• Ensure SOPs and regulatory requirements are met with proper documentation and audit readiness.
• Manage cash operations including float prep, daily reconciliation, and secure handling of pledged items with regular stock checks.
• Maintain a safe working environment by enforcing security procedures and identifying risks.
• Lead, coach and motivate staff to achieve high performance and a positive culture.
• Monitor sales performance and KPIs; provide operational and performance reports to Management.
• Assist in auction activities, campaigns and other business initiatives as required.

Skills

Leadership

Cash handling

Stock control

Communication

Analytical skills

MS Office

Education

Diploma or equivalent

Tools

Reporting systems

Job description

HABIB Group seeks a hands-on Supervisor to oversee daily branch operations, drive team performance, and ensure outstanding customer experiences. You will act as PIC in the absence of the Branch Manager, govern cash handling, SOP compliance, and reporting while coaching staff for high performance.

Diploma or equivalent with 3–5 years in retail/financial services or branch ops is required. Fluency in Bahasa Malaysia and English is essential, with the ability to work retail hours including weekends