Branch Operations Lead: Customer-Focused & Compliant

uobgroup; Batu Pahat; On-site; MYR 56,000 - 89,000; Full time

Job summary

United Overseas Bank Limited (UOB) is seeking a Branch Operations Supervisor to ensure smooth daily operations, supervise frontline staff and authorize banking transactions.

You will coach staff, maintain audit compliance, and deliver efficient service to customers while contributing to sales initiatives and ensuring timely regulatory reporting.

The role requires a recognised degree and at least two years in branch operations, strong customer service, teamwork, and good communication.

Qualifications

• A recognised Degree in any field.
• Minimum 2 years of working experience in branch operations.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers' expectations.
• Good team player.
• Good interpersonal skill.
• Good customer service.
• Good communication skill.
• Good problem solving skill.

Responsibilities

• Supervise daily branch operations and authorise banking transactions.
• Coach and develop staff performance.
• Maintain high standards of operational control and audit compliance.
• Provide efficient customer service to meet banking needs.
• Work as a team to achieve sales targets and initiatives.
• Ensure timely submission of regulatory reports (Cash BOP, KRCSA, KORI).
• Comply with bank policies, guidelines and regulations.
• Maintain good relationships with internal and external stakeholders.

Skills

Customer service mindset

Team player

Interpersonal skills

Communication skills

Problem solving

Education

Bachelor's degree

Job description

United Overseas Bank Limited (UOB) is seeking a Branch Operations Supervisor to ensure smooth daily operations, supervise frontline staff and authorize banking transactions.

You will coach staff, maintain audit compliance, and deliver efficient service to customers while contributing to sales initiatives and ensuring timely regulatory reporting.

The role requires a recognised degree and at least two years in branch operations, strong customer service, teamwork, and good communication.