SO, Branch Service Manager

2201 United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 54,000 - 90,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking a Branch Operations Supervisor to oversee daily branch activities, supervise staff, and ensure excellent customer service. The role focuses on strong compliance, teamwork, and achieving sales targets in a dynamic banking environment.

The successful candidate will supervise front-line operations, coach staff, and ensure timely regulatory reporting while maintaining high service standards for customers at a busy Kuala Lumpur branch.

Qualifications

• A recognised Degree in any field.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers’ expectations.
• Good team player.
• Good interpersonal skill.
• Good customer service.
• Good communication skill.
• Good problem solving skill.

Responsibilities

• Supervise daily branch operations and front-line sales and service.
• Mentor and develop staff performance through coaching and feedback.
• Maintain high standards of operational control and audit compliance.
• Provide efficient service to meet customers’ banking needs.
• Collaborate with team to achieve sales targets and initiatives.
• Ensure timely submission of regulatory reporting (Cash BOP, KRCSA and KORI).
• Adhere to the Bank’s policies, guidelines and regulations and maintain stakeholder relationships.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Team player

Education

Degree in any field

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

• Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorisation of banking transactions through a robust branch sales and service floor management.
• Manages staff performance and development, providing coaching / mentoring / guidance and training.
• Maintains a high standard of operational control / audit compliance.
• Provides efficient service in meeting customers’ banking needs.
• Works together as a team in achieving sales targets / initiatives.
• Responsible for ensuring timely submission of regulatory reporting i.e. Cash BOP reporting, KRCSA and KORI.
• Complies with the Bank’s policies, guidelines and regulations at all time.
• Maintains good relationship with internal / external stakeholders.

Requirement

• A recognised Degree in any field.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers’ expectations.
• Good team player.
• Good interpersonal skill.
• Good customer service.
• Good communication skill.
• Good problem solving skill.

Additional Requirements Develop, Engage, Execute, Strategise Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.