Operations Officer

uobgroup; Batu Pahat; On-site; MYR 56,000 - 89,000; Full time

Job summary

United Overseas Bank Limited (UOB) is seeking a Branch Operations Supervisor to ensure smooth daily operations, supervise frontline staff and authorize banking transactions.

You will coach staff, maintain audit compliance, and deliver efficient service to customers while contributing to sales initiatives and ensuring timely regulatory reporting.

The role requires a recognised degree and at least two years in branch operations, strong customer service, teamwork, and good communication.

Qualifications

• A recognised Degree in any field.
• Minimum 2 years of working experience in branch operations.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers' expectations.
• Good team player.
• Good interpersonal skill.
• Good customer service.
• Good communication skill.
• Good problem solving skill.

Responsibilities

• Supervise daily branch operations and authorise banking transactions.
• Coach and develop staff performance.
• Maintain high standards of operational control and audit compliance.
• Provide efficient customer service to meet banking needs.
• Work as a team to achieve sales targets and initiatives.
• Ensure timely submission of regulatory reports (Cash BOP, KRCSA, KORI).
• Comply with bank policies, guidelines and regulations.
• Maintain good relationships with internal and external stakeholders.

Skills

Customer service mindset

Team player

Interpersonal skills

Communication skills

Problem solving

Education

Bachelor's degree

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorisation of banking transactions through a robust branch sales and service floor management.

Manages staff performance and development, providing coaching / mentoring / guidance and training.

Maintains a high standard of operational control / audit compliance.

Provides efficient service in meeting customers' banking needs.

Works together as a team in achieving sales targets / initiatives.

Responsible for ensuring timely submission of regulatory reporting i.e. Cash BOP reporting, KRCSA and KORI.

Complies with the Bank's policies, guidelines and regulations at all time.

Maintains good relationship with internal / external stakeholders.

Requirement

• A recognised Degree in any field.
• Minimum 2 years of working experience in branch operations.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers' expectations.
• Good team player.
• Good interpersonal skill.
• Good customer service.
• Good communication skill.
• Good problem solving skill.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.