Branch Operations & Growth Leader

AFFIN Group; Tawau; On-site; MYR 90,000 - 150,000; Full time

Job summary

AFFINBANK in Tawau, Sabah seeks a Branch Manager to oversee daily branch operations, lead staff and ensure sales targets are met while maintaining strict regulatory compliance. You will drive customer service excellence, manage risk, and coordinate training and development to uphold the branch’s performance standards.

The role focuses on optimizing profitability, supervising branch personnel, and ensuring smooth, secure operations in a busy banking environment.

Qualifications

• Experience in banking branch operations.
• Knowledge of regulatory guidelines and internal controls.

Responsibilities

• Drive and achieve overall Branch Sales Target and profitability.
• Oversee daily branch operations and staffing requirements.
• Ensure compliance with regulatory and internal control standards.
• Lead performance reviews, training and staff development.
• Manage customer service quality and SLA adherence.
• Organize CSR activities and maintain branch security.

Skills

Branch management

Sales target achievement

Regulatory compliance

Team leadership

Customer service excellence

Job description

AFFINBANK in Tawau, Sabah seeks a Branch Manager to oversee daily branch operations, lead staff and ensure sales targets are met while maintaining strict regulatory compliance. You will drive customer service excellence, manage risk, and coordinate training and development to uphold the branch’s performance standards.

The role focuses on optimizing profitability, supervising branch personnel, and ensuring smooth, secure operations in a busy banking environment.