Branch Manager - Sports Academy

Seven Retail Group; Selangor; On-site; MYR 67,000 - 134,000; Full time

Job summary

Seven Retail Group is seeking a responsible Branch Manager to oversee the day-to-day operations of our children's sports academy in Malaysia. You will ensure classes run smoothly, coaches are supported, and the facility remains safe and welcoming for families.

The role suits someone who enjoys leading people, solving problems, and delivering a high-quality experience. You will manage scheduling, budgets, and communications with parents and staff, including weekends.

Qualifications

• Previous branch management or operations experience.
• Strong organizational and people-management skills.
• Comfortable with children and parents.
• Proactive and able to solve problems independently.
• Experience with Google Sheets/Excel and common communication tools.
• Willing to work weekends and public holidays.

Responsibilities

• Oversee daily operations of the academy and ensure classes run on schedule.
• Manage coach schedules, attendance, and day-to-day staff operations.
• Ensure coaches deliver classes to academy standards and provide a positive experience.
• Maintain safety, cleanliness, organization, and professionalism.
• Ensure facilities are clean, safe, and ready for use.
• Handle day-to-day parent enquiries and feedback.
• Coordinate maintenance, cleaning, and suppliers.
• Manage branch expenses, invoices, payroll information, and admin records.
• Monitor attendance, class schedules, and other key branch information.
• Identify and resolve operational issues quickly and independently.

Skills

People management

Organizational skills

Customer service

Communication tools

Google Sheets

Excel

Attention to detail

Time management

Problem solving

Tools

Google Sheets

Excel

Job description

We are looking for a responsible, organized, and hands‑on Branch Manager to oversee the day‑to‑day operations of our children's sports academy. You will ensure that classes run smoothly, coaches are well supported, the facility is maintained, and children and parents receive a safe, professional, and positive experience. This role is ideal for someone who enjoys working with children, is comfortable managing people and operations, and takes ownership of getting things done.

Key responsibilities

Oversee the daily operations of the academy and ensure classes run smoothly and on schedule

Manage coach schedules, attendance, availability, and day‑to‑day staff operations

Ensure coaches deliver classes according to academy standards and provide a positive experience for children

Maintain high standards of safety, cleanliness, organization, and professionalism

Ensure sports equipment, classrooms, and facilities are clean, safe, and ready for use

Handle day‑to‑day parent enquiries, feedback, and operational issues

Coordinate maintenance, cleaning, suppliers, and other branch requirements

Manage branch expenses, invoices, payroll information, and basic administrative records

Monitor attendance, class schedules, and other key branch operating information

Identify operational issues and solve them quickly and independently

About you

Previous experience in branch management, operations, education, fitness, sports, hospitality, or a similar environment

Strong organizational and people‑management skills

Comfortable working with children and parents

Proactive, responsible, and able to solve problems independently

Strong attention to detail and follow-through

Comfortable managing schedules, staff, expenses, and basic financial records

Comfortable working in a fast‑paced, customer‑facing environment

Proficient with Google Sheets/Excel and common communication tools

Willing to work weekends and public holidays as required

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?


• How many years' experience do you have as a branch manager?


• Which of the following types of qualifications do you have?


• Do you have Invoice Management experience?