Massage Therapy Branch Manager

Private Advertiser; Brinchang; On-site; MYR 72,000 - 120,000; Full time

Job summary

Private Advertiser is seeking a Branch Manager to oversee daily massage therapy operations in Malaysia. You will supervise therapists, receptionists, and staff, and ensure services are delivered professionally according to SOPs.

Responsibilities include staff scheduling, customer bookings, financial monitoring, and driving sales through promotions and packages. Fluent in English and Bahasa Malaysia; diploma/degree in business or hospitality preferred. Weekend availability required.

Qualifications

• Diploma or degree in business, hospitality, wellness, or spa management.
• Experience managing massage, spa, or hospitality teams.
• Strong leadership, communication, sales, and problem-solving skills.
• Knowledge of branch operations and admin procedures.
• Willing to work weekends and public holidays when required.

Responsibilities

• Manage daily operations of the massage therapy branch.
• Supervise therapists, receptionists, and staff.
• Prepare staff schedules, rosters, attendance, and leave.
• Monitor staff performance and adherence to policies.
• Ensure services are provided professionally per SOPs.
• Manage customer bookings, inquiries, feedback, and complaints.
• Monitor daily sales, expenses, and branch finances.
• Establish monthly sales targets and drive revenue growth.
• Coordinate promotions, memberships, and packages.
• Maintain high standards of cleanliness, hygiene, and ambience.
• Oversee facilities and equipment maintenance.
• Prepare daily, weekly, monthly operational reports.
• Control operating costs and optimize resources.
• Ensure compliance with licensing, health and safety rules.
• Develop strategies to improve operations and profitability.
• Collaborate with management and other branches.

Skills

Leadership

Customer service

Sales

Problem-solving

Communication

Education

Business/Hospitality Degree

Job description

Manage and oversee the overall daily operations of the massage therapy branch.

Supervise and manage massage therapists, receptionists, and other employees.

Prepare staff schedules, duty rosters, work assignments, attendance, and leave arrangements.

Monitor staff performance, discipline, punctuality, grooming, and compliance with company policies.

Ensure massage treatments and related services are provided professionally and according to company SOPs.

Manage customer bookings, appointments, walk-in customers, enquiries, feedback, and complaints.

Handle customer complaints professionally and take appropriate action to resolve service issues.

Monitor daily sales, revenue, expenses, cash collection, and branch financial performance.

Establish and monitor monthly sales targets and implement strategies to increase revenue and customer retention.

Manage promotional campaigns, massage packages, memberships, and other sales activities.

Ensure the branch maintains high standards of cleanliness, hygiene, safety, ambience, and professionalism.

Monitor the condition of massage rooms, facilities, furniture, and equipment and arrange maintenance where necessary.

Prepare daily, weekly, and monthly sales, staff, inventory, and operational reports.

Control operating costs and ensure company resources are used properly.

Ensure compliance with company policies, SOPs, licensing requirements, workplace rules, health and safety requirements, and applicable regulations.

Develop and implement strategies to improve branch operations, sales performance, customer retention, and profitability.

Coordinate with management and other branches on staffing, operational, marketing, and business matters.

Perform any other managerial, administrative, and operational duties assigned by the management.

Language Requirements:

Fluent in English and Bahasa Malaysia, both spoken and written.

Able to communicate effectively with customers, staff, suppliers, and management.

Knowledge of additional languages is an advantage.

Requirements:

Diploma/Degree in Business Management, Hospitality Management, Wellness, Spa/Massage Therapy Management, or a related field is preferred.

Relevant managerial or supervisory experience in the massage, spa, wellness, beauty, hospitality, retail, or service industry.

Strong leadership, communication, customer service, sales, and problem-solving skills.

Good knowledge of branch operations, staff management, sales management, and administrative procedures.

Able to work independently and take full responsibility for branch operations and performance.

Willing to work according to branch operating hours, including weekends and public holidays when required.