Branch Manager

Private Advertiser; George Town; On-site; MYR 100,000 - 156,000; Full time

Job summary

Private Advertiser is seeking a Branch Manager to oversee end-to-end branch operations in Malaysia. You will manage staff, ensure compliance with ISO, GDP, and local laws, and support sales to grow the business.

The role requires strong leadership, planning, and customer-focused execution with accountability for budgets and productivity. Excellent organizational and communication skills are essential.

Qualifications

• Bachelor degree in a relevant field.
• Proven branch management experience or similar leadership role.
• Strong leadership, communication, and people management skills.

Responsibilities

• Oversee end-to-end branch operations and staff.
• Ensure compliance with ISO, GDP, and local laws.
• Manage P&L, budgeting, and financial controls.
• Grow business and customer relationships with sales.
• Optimize productivity and cost efficiency.
• Prepare yearly local budget including investments and staffing.
• Develop and expand customer relationships with sales.
• Maintain standardized processes per corporate guidelines.

Skills

People management

Leadership

Planning

Communication

Decision making

Organizational skills

Multitasking

Education

Bachelor's degree

Job description

This position is responsible to oversee and manage end-to-end processes and operations within the branch location. Must ensure adherence to all laws and legal regulations, provide excellent customer service, manage on-site staff, optimize productivity, grow the business, monitor all financial matters and support sales staff as needed and in compliance with ISO, GDP, as well as all legal and corporate requirements.

Key responsibilities

Exceed customer expectations by providing highest possible service quality to customers.

Optimize branch transactions, increase sales and decrease costs.

Optimize staffing productivity to assume best use of all resources.

Responsible for strong growth within designated Geographical area and maximal utilization of business potential.

Continuously strive for high productivity, competitive efficiency and best quality.

Fully adhere to all defined ISO policies and standards and to local law.

Responsible for P+L including activities in the field of accounting, financial controlling and strategic planning.

Prepare yearly local budget including, investments and staffing.

Develop and expand customer relationships together with sales.

Responsible for Implementation and Maintenance of standardized processes, structures and systems according to corporate guidelines.

About you

Good strategic and planning skills, ability to translate strategy to operational plan and execution.

Proven track record in people management and leadership skills (strong knowledge and experience in Recruitment/Selection/Training/Development Coaching/Conflict Management/Performance Management).

Good communication skills (open and confidential communication style).

Strong decision-making capabilities and high accountability.

High result orientation and customer focus.

Excellent organizational skills.

Excellent written and verbal skills.

Detail oriented, able to multask and meet deadlines.

Bachelor Degree preferred.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a branch manager?
• Which of the following types of qualifications do you have?