Branch Growth & Strategy Leader

RHB Group; Perak; On-site; MYR 80,000 - 120,000; Full time

Job summary

RHB Banking Group is seeking a skilled manager to lead branch operations in Malaysia, Perak. You will develop and implement strategies to achieve sales targets and foster relationships with local business communities.

The ideal candidate will have a strong background in banking sales management, excellent leadership, and the capability to ensure compliance with banking standards. This role offers an opportunity to make a significant impact in the community while managing a dynamic team.

Qualifications

• Experience in managing sales and operations within a banking context.
• Strong leadership and management skills to drive branch performance.
• Ability to develop customer-focused strategies and promote banking products.

Responsibilities

• Develop and manage branch sales and operations plan.
• Lead local business community engagements and sales activities.
• Set and evaluate sales targets for branch staff.
• Ensure high customer service standards and compliance with bank policies.

Job description

Strategy and Planning

• Develop, implement and manage the branch sales and operations plan to achieve the branch target
• Lead and manage visitations and engagements with local business communities
• Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank’s products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers
  
  

Sales Management

• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Develop and maintain network of business contacts with local consumer, affluent and SME customers
  
  

People Management

• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff
  
  

Customer Service Management

• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner
  
  

Compliance

• Ensure no adverse reports on the Branch audit findings
  
  

Ensure compliance of policies and procedures set by the Bank