Branch Manager (Menglembu Branch)

AmBank Group; Perak; On-site; MYR 90,000 - 130,000; Full time

Job summary

AmBank Group is seeking a Branch Manager for our Menglembu branch in Malaysia. You will lead daily operations, drive sales, deliver exceptional customer service, and guide a high-performing team to achieve financial targets.

Bring at least 5 years of branch management experience in banking, strong leadership, and deep knowledge of banking products and regulations. You will represent the branch in the community and shape a customer-centric, compliant, and profitable operation.

Qualifications

• Minimum 5 years' experience in a branch management role within banking/financial services.
• Strong leadership and people management with team development capabilities.
• Excellent customer service orientation and proven client experience.
• Proven track record of achieving sales and financial targets.
• Degree in Finance, Business Administration, or related field; IPPC licenses.
• Deep knowledge of banking products, services, and regulations.
• Strong analytical and decision-making skills; proactive issue resolution.
• Excellent communication and stakeholder liaison abilities.

Responsibilities

• Manage day-to-day branch operations including sales, service, and staff management.
• Develop strategies to grow the branch's customer base and achieve targets.
• Provide leadership and foster a positive, productive work culture.
• Monitor branch performance and use data to improve efficiency and profitability.
• Ensure compliance with regulations, policies, and procedures.
• Collaborate with other units to deliver integrated financial solutions.
• Represent the branch and the bank in the local community, build relationships.

Skills

Leadership

People management

Customer service

Sales targets achievement

Banking product knowledge

Communication

Analytical decision-making

Education

Bachelor's degree in Finance/Business Administration

Tools

IPPC license

Job description

About the role
We are seeking a highly motivated and experienced Branch Manager to lead our Menglembu branch of AmBank Group. As the Branch Manager, you will be responsible for driving the overall performance and growth of the branch, ensuring exceptional customer service, and fostering a dynamic team environment. This is a full-time position based in Menglembu branch

What you'll be doing

Manage and oversee all day-to-day operations of the branch, including sales, customer service, and staff management

Develop and implement strategies to grow the branch's customer base and achieve financial targets

Provide leadership and guidance to the branch team, fostering a positive and productive work culture

Monitor branch performance and make data-driven decisions to improve efficiency and profitability

Ensure compliance with all relevant regulations, policies, and procedures

Collaborate with other business units and stakeholders to deliver integrated financial solutions to customers

Represent the branch and the bank in the local community, building strong relationships with key partners and stakeholders

What we're looking for

A minimum of 5 years' experience in a similar branch management role within the banking or financial services industry

Strong leadership and people management skills, with the ability to motivate and develop a team

Excellent customer service orientation and the ability to deliver exceptional client experiences

Proven track record of achieving sales and financial targets

In-depth knowledge of banking products, services, and regulations

Strong analytical and decision-making skills, with the ability to identify and address issues proactively

Excellent communication and interpersonal skills, with the ability to effectively liaise with various stakeholders

Degree in Finance, Business Administration, or a related field

Possess all sales licenses including IPPC.

What we offer
At AmBank Group, we are committed to providing our employees with a rewarding and fulfilling career. We offer a competitive salary and benefits package, including opportunities for professional development and career advancement. We also prioritise the well-being of our employees and provide various health and wellness initiatives to support a healthy work-life balance.

About us
AmBank Group is a leading financial services group in Malaysia, offering a comprehensive range of products and services, including retail banking, wholesale banking, investment banking, and Islamic banking. With a strong presence across the country, we are dedicated to delivering exceptional customer experiences and contributing to the growth and prosperity of the communities we serve.