Branch Manager

Bidfood Malaysia Sdn. Bhd; Shah Alam; On-site; MYR 180,000 - 280,000; Full time

Job summary

Bidfood Malaysia Sdn Bhd in Shah Alam seeks a Branch Manager to oversee the HQ branch, covering Logistics, Warehouse, and Customer Service, ensuring coordinated operations, safety, and regulatory compliance.

You will translate objectives into actionable plans, budgets, and KPIs, report to the CEO, and lead department heads while collaborating with Sales, Purchasing, and Finance to deliver reliable service and optimal inventory management.

Qualifications

• Bachelor’s degree or Diploma in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field.
• Minimum 8 years’ experience in logistics, warehouse, distribution, customer service, or branch operations, including at least 3 years in a managerial role.
• Proven ability to lead multiple operational functions, manage KPIs and budgets, and improve productivity, service levels, and cost efficiency.
• Good knowledge of warehouse operations, transport management, inventory control, cold-chain practices, food safety, and occupational safety requirements.
• Strong leadership, communication, decision-making, and problem-solving skills.
• Proficient in Microsoft Office and ERP or warehouse management systems; strong data and reporting skills are an advantage.
• Able to respond to operational requirements outside normal working hours when necessary.

Responsibilities

• Lead HQ branch operations and ensure Logistics, Warehouse, and Customer Service work together to meet business and customer requirements.
• Translate Company objectives into operational plans, service standards, budgets, and KPIs, and report branch performance to the CEO.
• Oversee delivery planning, fleet utilization, route efficiency, transport costs, and on-time delivery performance.
• Ensure vehicles, drivers, and delivery activities comply with safety, legal, and Company requirements; review service failures and implement corrective actions.
• Oversee receiving, storage, picking, packing, and dispatch operations to ensure accuracy, productivity, product quality, and timely order fulfilment.
• Maintain inventory accuracy and control stock damage, loss, expiry, and wastage while ensuring proper cold-chain, hygiene, food safety, and warehouse safety practices.
• Ensure customer orders, enquiries, complaints, returns, and service issues are handled accurately and within agreed service standards.
• Work closely with Sales, Purchasing, Supply Chain, Finance, and other departments to resolve operational issues and improve the overall customer experience.
• Lead department heads, supervisors, and operational teams by setting clear expectations, reviewing performance, coaching employees, and building accountability.
• Plan manpower, work schedules, training, and resources according to operational volume while maintaining productivity and employee safety.
• Ensure branch operations comply with Company SOPs, food safety requirements, occupational safety standards, and applicable laws and regulations.
• Identify operational risks and improvement opportunities, lead corrective actions and process improvements, and prepare regular management reports.

Skills

Leadership

KPI management

Budgeting

Decision making

Problem solving

Communication

Data reporting

MS Office proficient

ERP systems

Warehouse management systems

Education

Bachelor's/Diploma in Logistics/Supply Chain Management/Operations

Tools

ERP systems

Warehouse management systems

Microsoft Office

Job description

Reports to : Chief Executive Officer (CEO)

Role Overview

As Bidfood Malaysia continues to expand, we are strengthening the management structure of our HQ operations to support the Company’s next phase of growth.

The HQ Branch Manager is responsible for the overall performance and day-to-day operations of the Shah Alam branch, covering Logistics, Warehouse, and Customer Service. The role will strengthen operational coordination, service delivery, cost control, compliance, and collaboration across the respective teams.

Job Responsibilities:

Branch Leadership & Operational Performance

Lead the overall HQ branch operations and ensure Logistics, Warehouse, and Customer Service work together effectively to meet business and customer requirements.

Translate Company objectives into operational plans, service standards, budgets, and key performance indicators (KPIs), and report branch performance to the CEO.

Logistics & Delivery Management

Oversee delivery planning, fleet utilization, route efficiency, transport costs, and on-time delivery performance.

Ensure vehicles, drivers, and delivery activities comply with safety, legal, and Company requirements; review service failures and implement corrective actions.

Warehouse & Inventory Operations

Oversee receiving, storage, picking, packing, and dispatch operations to ensure accuracy, productivity, product quality, and timely order fulfilment.

Maintain inventory accuracy and control stock damage, loss, expiry, and wastage while ensuring proper cold-chain, hygiene, food safety, and warehouse safety practices.

Customer Service & Service Delivery

Ensure customer orders, enquiries, complaints, returns, and service issues are handled accurately and within agreed service standards.

Work closely with Sales, Purchasing, Supply Chain, Finance, and other departments to resolve operational issues and improve the overall customer experience.

Lead department heads, supervisors, and operational teams by setting clear expectations, reviewing performance, coaching employees, and building accountability.

Plan manpower, work schedules, training, and resources according to operational volume while maintaining productivity and employee safety.

Compliance & Continuous Improvement

Ensure branch operations comply with Company SOPs, food safety requirements, occupational safety standards, and applicable laws and regulations.

Identify operational risks and improvement opportunities, lead corrective actions and process improvements, and prepare regular management reports.

Job Requirements:

Bachelor’s degree or Diploma in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field.

Minimum 8 years’ experience in logistics, warehouse, distribution, customer service, or branch operations, including at least 3 years in a managerial role.

Proven ability to lead multiple operational functions, manage KPIs and budgets, and improve productivity, service levels, and cost efficiency.

Good knowledge of warehouse operations, transport management, inventory control, cold-chain practices, food safety, and occupational safety requirements.

Strong leadership, communication, decision-making, and problem-solving skills.

Proficient in Microsoft Office and ERP or warehouse management systems; strong data and reporting skills are an advantage.

Able to respond to operational requirements outside normal working hours when necessary.

Bidfood Malaysia Sdn Bhd is a leading specialty food importer and distributor, sourcing products worldwide. Based in Selangor, we service Peninsular and East Malaysia with our own offices and distributors.

Together with our brands, we provide quality products to hotels, restaurants, café chains, airlines, pastry shops, bakeries, juice bars, etc

We are an importer and distributor of specialty foods, concentrating mainly on the chocolates, frozen fruits and purees, breads and cakes premix, and gelato industries.

Bidfood Malaysia Sdn Bhd is a leading specialty food importer and distributor, sourcing products worldwide. Based in Selangor, we service Peninsular and East Malaysia with our own offices and distributors.

Together with our brands, we provide quality products to hotels, restaurants, café chains, airlines, pastry shops, bakeries, juice bars, etc

We are an importer and distributor of specialty foods, concentrating mainly on the chocolates, frozen fruits and purees, breads and cakes premix, and gelato industries.

Bidfood Malaysia Sdn Bhd is a leading specialty food importer and distributor, sourcing products worldwide. Based in Selangor, we service Peninsular and East Malaysia with our own offices and distributors.

Together with our brands, we provide quality products to hotels, restaurants, café chains, airlines, pastry shops, bakeries, juice bars, etc

We are an importer and distributor of specialty foods, concentrating mainly on the chocolates, frozen fruits and purees, breads and cakes premix, and gelato industries.