Branch Manager

U Mobile Sdn Bhd; Benoni; On-site; MYR 50,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours

Staff line & device subsidy

Child parental care leave

Special employee discounts

Job summary

U Mobile Sdn Bhd is seeking a passionate and innovative Branch Manager in Benoni, Malaysia. The role involves setting sales targets, leading a team, and ensuring excellent customer service. The ideal candidate has 3-5 years of experience in sales or customer service within the telecommunication industry.

This position offers comprehensive benefits including flexi working hours and has your potential to grow in a vibrant team. Join us to be part of an award-winning organization!

Qualifications

• 3-5 years of relevant experience in sales or customer service, preferably in telecommunications.
• Proven track record of meeting or exceeding sales targets.
• Strong verbal and written communication skills.

Responsibilities

• Set daily/weekly sales targets and ensure their achievement.
• Lead, motivate, and develop the store team.
• Manage day-to-day store operations, including cash handling and inventory control.

Skills

Sales target achievement

Customer service excellence

Team leadership

Communication skills

Education

Diploma/Degree

Tools

Point-of-sales systems

CRM software

Microsoft Office applications

Job description

Closing Date : 31/08/2026

Branch Manager

For registered candidates, please login to apply.

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization!

Top Reasons To Join Us!

• Most Preferred Employer in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff line & device subsidy
• Smart Casual attire
• Child parental care leave
• Convenient location with access to public transport (Imbi monorail/bukit bintang mrt)
• Special employee discounts for selected f & b brands

The Day-To-Day Activities

Sales & Performance Management

• Set daily/weekly sales targets for the team and ensure their achievement.
• Analyse sales data and market trends to identify opportunities for growth and implement localised sales strategies.
• Manage store budgets and control expenses to ensure profitability.

Team Leadership & Development

• Lead, motivate, and develop the store team.
• Conduct regular team meetings and performance reviews.
• Oversee boarding and ongoing training of new and existing staff to maintain high performance standards.

Customer Service & Experience

• Ensure excellent customer service, resolving complaints and ensuring satisfaction.
• Handle customer escalations that cannot be resolved by sales associates, ensuring retention and positive brand perception.

Store Operations & Compliance

• Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
• Manage stock levels, visual merchandising, and cleanliness.
• Implement company policies, procedures and promotions effectively.
• Ensure compliance with health, safety, and security regulations.

Communication & Collaboration

• Report store performance and operational issues to the area manager.
• Collaborate with marketing teams to execute promotional activities and campaigns at the store level.
• Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings.

About You

• Candidate must possess at least a Diploma/Degree or commensurate industry experience.
• At least 3-5 years of relevant experience in a sales or customer service role, preferably in the telecommunication industry.
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills focused on creating positive customer experiences.
• Strong verbal and written communication skills.
• Ability to handle customer complaints and issues calmly and solutions-oriented.
• Ability to work effectively within a team and support colleagues in achieving branch goals.
• Proficiency in point-of-sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast-paced, high-pressure environment.
• Ability to work in shifts to ensure continuous coverage during operating hours.

What’s Next?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.