Branch Leader - Growth, Operations & Customer Success

Yokogawa; Kerteh; On-site; MYR 120,000 - 190,000; Full time

Job summary

Yokogawa Malaysia invites a dynamic leader to manage a regional branch in Terengganu. You will oversee daily operations, drive sales and service strategies, and ensure ISO-compliant processes while coordinating with head office.

The role demands strong people leadership, effective communication, and a commitment to excellent customer service. Travel to client sites and vendor meetings is required as part of maintaining robust branch performance and growth.

Qualifications

• Degree or Diploma in Engineering (any discipline).
• Strong leadership quality to manage the branch effectively.
• Experience in presenting to customers.
• Good interpersonal and communication skills, able to perform under pressure.
• Integrity and trustworthiness to ensure compliance with ethics.

Responsibilities

• Manage day-to-day branch operations in line with approved guidelines and budget.
• Coordinate with Head of PSBU & Head of LCS Head; provide monthly sales/service reports to Head Office.
• Develop and implement sales and marketing strategies; identify opportunities and market penetration.
• Oversee budget planning and monitor expenditures and outcomes.
• Drive profitability and branch growth; attend to customer needs and manage inquiries effectively.
• Develop customer relations; collaborate with vendors and channel partners if any.
• Improve office administration, service quality, and customer satisfaction.
• Provide leadership and direction to sales and service staff to achieve profitability targets.
• Conduct regular performance reviews and identify training needs for the team.
• Ensure processes comply with ISO 9001, ISO 4501, ISO 14001, ISO 27001 and HR policies.

Skills

Leadership

Branch management

Communication

Customer presentation

Integrity

Willing to travel

Education

Engineering degree or diploma

Job description

Yokogawa Malaysia invites a dynamic leader to manage a regional branch in Terengganu. You will oversee daily operations, drive sales and service strategies, and ensure ISO-compliant processes while coordinating with head office.

The role demands strong people leadership, effective communication, and a commitment to excellent customer service. Travel to client sites and vendor meetings is required as part of maintaining robust branch performance and growth.