Branch Leader, Consumer Banking & Growth

OCBC Bank (Malaysia) Berhad; Batu Pahat; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Industry-leading development

Job summary

OCBC Bank (Malaysia) Berhad in Batu Pahat seeks a Branch Head for Consumer Financial Services to lead a branch team, drive sales growth and deliver tailored financial solutions to customers and the community.

You will balance risk, compliance, and operational efficiency while leveraging market insights to improve service quality and market share. A degree in business/finance and 5+ years banking experience are required.

Qualifications

• A degree in Business, Finance, or a related field; at least 5 years of banking or related industry experience.
• Proven leadership and management skills; experience in driving sales growth and improving operational efficiency.
• Excellent communication and interpersonal skills; ability to build strong relationships with customers and stakeholders.
• Strong business acumen with a deep understanding of financial markets and products.
• Collaborative and innovative approach with focus on delivering exceptional customer experiences.

Responsibilities

• Lead and manage a team of branch staff, providing coaching and development opportunities to enhance their skills and performance
• Develop and implement business strategies to drive sales growth, improve customer satisfaction, and increase market share
• Build and maintain relationships with key stakeholders, including customers, partners, and community leaders
• Analyze market trends and customer data to identify opportunities for growth and improvement
• Manage risk and ensure compliance with regulatory requirements and internal policies

Skills

Leadership & management

Communication & interpersonal skills

Business acumen

Collaborative & innovative

Education

Degree in Business, Finance or related field

Job description

OCBC Bank (Malaysia) Berhad in Batu Pahat seeks a Branch Head for Consumer Financial Services to lead a branch team, drive sales growth and deliver tailored financial solutions to customers and the community.

You will balance risk, compliance, and operational efficiency while leveraging market insights to improve service quality and market share. A degree in business/finance and 5+ years banking experience are required.