Branch Head - Customer Experience & Growth in Banking

OCBC Group; Batu Pahat; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Holistic benefits

Community initiatives

Learning & development

Equal opportunity

Fair employment

Culture & values

Job summary

OCBC Group in Malaysia seeks a Branch Manager to lead the Batu Pahat branch, driving sales growth and delivering exceptional customer experiences. You will manage a team, develop local strategies, and ensure regulatory compliance while building strong relationships with customers and community partners.

The role emphasizes leadership, risk management, and collaboration to achieve business objectives in a dynamic banking environment.

Qualifications

• Degree in Business, Finance or related field
• At least 5 years of banking or related experience
• Proven leadership and management skills
• Excellent communication and interpersonal skills
• Strong business acumen and understanding of financial markets

Responsibilities

• Lead and manage a team of branch staff, coaching and development
• Develop and implement business strategies to drive sales growth
• Build and maintain relationships with stakeholders
• Analyze market trends and customer data to identify opportunities
• Manage risk and ensure regulatory compliance

Skills

Leadership

Sales growth

Communication

Business acumen

Education

Degree in Business/Finance

Job description

OCBC Group in Malaysia seeks a Branch Manager to lead the Batu Pahat branch, driving sales growth and delivering exceptional customer experiences. You will manage a team, develop local strategies, and ensure regulatory compliance while building strong relationships with customers and community partners.

The role emphasizes leadership, risk management, and collaboration to achieve business objectives in a dynamic banking environment.