BRANCH LEADER

Sifu Tech; Jerteh; On-site; MYR 60,000 - 120,000; Full time

Job summary

Sifu Tech is seeking a Branch Operations Lead in Malaysia to oversee daily operations across Sales and Technical departments, driving productivity, service standards, and customer satisfaction.

You will set and monitor sales targets and branch KPIs, ensure SOP compliance, manage staff performance, and coordinate cross‑team efforts to deliver smooth branch operations in a fast-paced environment. This role reports to the Operations Manager.

Qualifications

• Experience managing branch operations or similar operational function.
• Strong leadership and people management skills.
• Ability to monitor sales performance, service quality, and KPIs.
• Ability to follow and implement SOPs.

Responsibilities

• Oversee daily operations across the Sales and Technical departments.
• Set, monitor, and drive achievement of sales targets and branch KPIs.
• Maintain technical service quality and ensure consistent customer service standards.
• Manage staff performance, productivity, and day-to-day team activities.
• Ensure branch processes are carried out in accordance with company SOPs.
• Identify operational improvements to enhance efficiency and customer satisfaction.
• Coordinate between Sales and Technical teams to support smooth branch operations.
• Monitor operational performance and provide updates on progress, issues, and improvement opportunities.

Skills

Leadership

People management

KPI monitoring

Sales performance

SOP adherence

Communication

Customer service

Job description

Lead and manage daily branch operations across the Sales and Technical departments. This role is responsible for driving team productivity, maintaining high service standards, supporting customer satisfaction, and achieving overall branch KPI targets in accordance with company SOPs.

Key responsibilities

• Oversee daily operations across the Sales and Technical departments.
• Set, monitor, and drive achievement of sales targets and branch KPIs.
• Maintain technical service quality and ensure consistent customer service standards.
• Manage staff performance, productivity, and day-to-day team activities.
• Ensure branch processes are carried out in accordance with company SOPs.
• Identify operational improvements to enhance efficiency and customer satisfaction.
• Coordinate between Sales and Technical teams to support smooth branch operations.
• Monitor operational performance and provide updates on progress, issues, and improvement opportunities.

What we're looking for

• Experience managing branch operations, sales teams, technical teams, or a similar operational function.
• Strong leadership and people management skills.
• Ability to monitor sales performance, service quality, staff productivity, and KPI achievement.
• Good understanding of operational procedures and the ability to follow and implement SOPs.
• Strong communication, coordination, and customer service skills.
• Results-oriented approach with the ability to manage priorities in a fast-paced branch environment.