Branch Operations Leader - Sales and Tech

Sifu Tech; Jerteh; On-site; MYR 60,000 - 120,000; Full time

Job summary

Sifu Tech is seeking a Branch Operations Lead in Malaysia to oversee daily operations across Sales and Technical departments, driving productivity, service standards, and customer satisfaction.

You will set and monitor sales targets and branch KPIs, ensure SOP compliance, manage staff performance, and coordinate cross‑team efforts to deliver smooth branch operations in a fast-paced environment. This role reports to the Operations Manager.

Qualifications

• Experience managing branch operations or similar operational function.
• Strong leadership and people management skills.
• Ability to monitor sales performance, service quality, and KPIs.
• Ability to follow and implement SOPs.

Responsibilities

• Oversee daily operations across the Sales and Technical departments.
• Set, monitor, and drive achievement of sales targets and branch KPIs.
• Maintain technical service quality and ensure consistent customer service standards.
• Manage staff performance, productivity, and day-to-day team activities.
• Ensure branch processes are carried out in accordance with company SOPs.
• Identify operational improvements to enhance efficiency and customer satisfaction.
• Coordinate between Sales and Technical teams to support smooth branch operations.
• Monitor operational performance and provide updates on progress, issues, and improvement opportunities.

Skills

Leadership

People management

KPI monitoring

Sales performance

SOP adherence

Communication

Customer service

Job description

Sifu Tech is seeking a Branch Operations Lead in Malaysia to oversee daily operations across Sales and Technical departments, driving productivity, service standards, and customer satisfaction.

You will set and monitor sales targets and branch KPIs, ensure SOP compliance, manage staff performance, and coordinate cross‑team efforts to deliver smooth branch operations in a fast-paced environment. This role reports to the Operations Manager.