Branch Growth & Operations Lead

AmBank Group; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

AmBank Group in Malaysia seeks an Assistant Branch Manager at the Bagan Ajam Branch to drive branch operations and sales targets. You will support the Branch Manager in acquiring new customers, retaining existing ones, and ensuring strict AML compliance.

The role requires 3+ years in branch operations, service, and basic sales knowledge, with a focus on regulatory understanding and excellent verbal and accounting skills.

Qualifications

• Bachelor's degree in any field or equivalent banking industry experience.
• Minimum 3 years in branch operations, service and basic sales knowledge.
• Experience in banking industry on sales and marketing is added advantage.
• Excellent verbal and accounting skills.
• Good understanding of banking regulatory.

Responsibilities

• Jointly accountable for branch operational expenses and sales targets.
• Ensure lead generation processes are managed effectively.
• Assist BM in acquiring new to bank customers and customer retention.
• Share contribution on sales force productivity and staff performance.
• Ensure all operational procedures comply with manuals and banking rules/regulations.
• Maintain high standard branch aesthetics.
• Identify and elevate risks; assess, control, monitor and report impact of risks, franchise, regulatory or financial.
• Assist BM in managing staff licensing requirements and succession planning.
• Ensure sales staff have Continuous Professional Development.

Skills

Verbal communication

Banking regulations

Sales knowledge

Customer service

Attention to detail

Education

Bachelor's degree

Job description

AmBank Group in Malaysia seeks an Assistant Branch Manager at the Bagan Ajam Branch to drive branch operations and sales targets. You will support the Branch Manager in acquiring new customers, retaining existing ones, and ensuring strict AML compliance.

The role requires 3+ years in branch operations, service, and basic sales knowledge, with a focus on regulatory understanding and excellent verbal and accounting skills.