Branch Growth Leader | Sales, Service & Strategy

RHB Banking Group; Kedah; On-site; MYR 70,000 - 90,000; Full time

Job summary

RHB Banking Group seeks a candidate to manage their retail branch in Kedah, Malaysia. This role requires strong leadership to guide sales and operations teams, alongside a focus on achieving growth targets and compliance with banking standards.

The successful candidate will be responsible for overseeing a range of financial products and developing a customer-centered approach to service delivery.

Qualifications

• Proven leadership skills in managing branch operations.
• Experience in overseeing loans/financing and wealth management.
• Strong sales management and customer service focus.

Responsibilities

• Manage the retail branch and drive sales and operations.
• Set and communicate sales targets to branch staff.
• Ensure compliance with bank policies and standards.

Job description

Primary Objective

Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area

• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products Strategy and Planning
• Develop, implement and manage the branch sales and operations plan to achieve the branch target Sales Management
• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain network of business contacts with Affluent/HNI and SME customers People Management
• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff Customer Service Management
• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner Compliance
• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank