Branch Manager

Affin Bank Berhad; Kuantan; On-site; MYR 60,000 - 90,000; Full time

Job summary

Affin Bank Berhad is seeking a dedicated professional to manage and oversee branch operations in Kuantan, Malaysia. You will be responsible for achieving sales targets and ensuring compliance with all regulatory guidelines.

The position offers the opportunity to drive business profitability while developing a motivated team. You'll handle customer service delivery, resource management, and staff training, fostering growth and teamwork within the branch.

Responsibilities

• Manage branch personnel and oversee operations daily.
• Achieve overall Branch Sales Target including deposits and loans.
• Ensure compliance with regulatory and internal control processes.

Job description

Job Purpose

Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover to improve the business profitability, cost management, and maximize results to achieve peak performance levels.

Accountabilities

1. Drive and achieve overall Branch Sales Target
   1. Deposit
   2. Investment
   3. Loans – ASBF, SMART MONEY & Education loan
   4. Bancassurance & Banca Takaful product
   5. Credit Card
   6. Business referrals
2. Prevention of Fraud and Losses (internal and external).
3. Effectively control the cost as per budget.

Process

1. Ensure that every staff discharge duties in accordance with:
   1. Branch Manual
   2. BNM Guidelines and other regulatory / statutory requirements
   3. Internal control processes & procedures
2. Ensure satisfactory audit rating.
3. Ensure audit findings are resolved within specified time frame.
4. Monitor submission of reports within the specified time.
5. Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.
6. Act as Business Compliance Officer (BUCO) Representative.
7. Act as CLO (Complaint Liaison Officer).
8. Act as Branch OSHA coordinator.
9. Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.

Customer

1. Ensure efficient customer service level in accordance to SLA.
2. Ensure timely reply to customer and CCQ.
3. Ensure to resolve any complaints within SLA.
4. Ensure accuracy in service delivery.

People

1. Resource management:
   1. Annual leave
   2. Attendance
   3. Branch meeting
2. Provide training / briefing on products and identify training needs.
3. Recruitment of staff.
4. Staff development and coaching.
5. Ensure knowledge and understanding of respective KPIs and JD among all staff.
6. Performance and productivity tracking at all levels including performing staff appraisals.

Other Responsibilities

1. To manage and undertake ad-hoc assignments.
2. Alternate key holder to Vault & Self Service Terminal.
3. To organise or participate CSR activities within the branch community.
4. To ensure cleanliness, safety and security of the bank’s premises and SSL area.
5. To perform relief duties as and when required or in the absence of ABM.

Learning & Growth

1. To involve and contribute to any special project organised by Head Office.
2. Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
3. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit.
4. To identify any potential staff for succession planning.