Branch Banking Leader: Drive Growth & Compliance

AFFIN Group; Iskandar Puteri; On-site; MYR 120,000 - 180,000; Full time

Job summary

AFFINBANK in Malaysia is seeking a Branch Manager to lead daily operations, guide staff, and drive service excellence across the Iskandar Puteri branch.

You will manage sales targets across deposits, loans, and bancassurance, ensure regulatory compliance, and foster a high-performance team through coaching and training. This role demands strong leadership and customer-focused delivery.

Qualifications

• Bachelor’s Degree in Business Administration, Finance, Banking, Economics, Marketing, or related discipline.
• Professional banking certifications will be an added advantage.
• Minimum 5-8 years of banking experience, with 2-3 years in leadership or branch management.
• Strong experience in retail banking sales, branch operations, and CRM.
• Proven track record in achieving sales targets and managing branch profitability.

Responsibilities

• Drive and oversee branch operations and staff performance.
• Meet branch sales targets and manage profitability.
• Ensure regulatory compliance and audit readiness.
• Deliver excellent customer service and resolve complaints within SLA.
• Lead training and development for branch staff.

Skills

Leadership

Sales management

Customer relationship management

Regulatory knowledge

Communication

Education

Bachelor's Degree in Business Administration

Professional banking certifications

Job description

AFFINBANK in Malaysia is seeking a Branch Manager to lead daily operations, guide staff, and drive service excellence across the Iskandar Puteri branch.

You will manage sales targets across deposits, loans, and bancassurance, ensure regulatory compliance, and foster a high-performance team through coaching and training. This role demands strong leadership and customer-focused delivery.