Boutique Lead / Boutique Associate (Bakery Retail & Customer Experience)

The Lapiserie - Top Rated Artisanal Lapis & Cookies; Johor Bahru; On-site; MYR 39,000 - 56,000; Part time

Benefits offered by this job

EPF, SOCSO & EIS

Overtime pay and allowances

Staff discounts on products

Structured training and development

Career progression opportunities

Friendly and supportive work环境

Opportunity to grow with a premium bak

Job summary

The Lapiserie - Top Rated Artisanal Lapis & Cookies in Malaysia is seeking a Boutique Associate to welcome customers, guide them through our artisanal bakes and gifting collections, and deliver an exceptional shopping experience. You will handle sales, prepare gifting products, and maintain attractive boutique displays.

Responsibilities include inventory support, opening/closing duties, and upholding our standards of service and product quality.

Qualifications

• Strong customer service orientation and a customer-first mindset.
• Excellent communication in English and Bahasa Malaysia; Mandarin is a plus.
• Willingness to work weekends and public holidays as required.

Responsibilities

• Welcome and assist customers with warmth and professionalism.
• Guide customers through artisanal bakes, gifting collections, and seasonal offerings.
• Provide product recommendations and deliver an exceptional customer experience.
• Handle sales transactions and operate the POS system accurately.
• Prepare products for gifting, packaging, and boutique display presentation.
• Maintain cleanliness, organisation, and visual merchandising standards within the boutique.
• Assist with inventory management, stock replenishment, and stock counts.
• Support daily opening and closing procedures.
• Uphold THE LAPISERIE's service, presentation, and product quality standards.
• Guide and mentor Boutique Associates.
• Assist with staff scheduling, training, and performance coaching.
• Coordinate operational requirements with the management team.

Skills

Customer service

Communication skills

Team mentorship

POS system operation

Tools

POS system

Job description

Working Hours: 9:45 AM – 9:45 PM (Shift arrangements to be discussed and arranged)

Monthly Earnings: RM3,500 – RM5,000 (Inclusive of overtime and applicable allowances)

• Welcome and assist customers with warmth and professionalism
• Guide customers through our range of artisanal bakes, gifting collections, and seasonal offerings
• Provide product recommendations and deliver an exceptional customer experience
• Handle sales transactions and operate the POS system accurately
• Prepare products for gifting, packaging, and boutique display presentation
• Maintain cleanliness, organisation, and visual merchandising standards within the boutique
• Assist with inventory management, stock replenishment, and stock counts
• Support daily opening and closing procedures
• Uphold THE LAPISERIE's service, presentation, and product quality standards

• Support the day-to-day operations of the boutique
• Guide and mentor Boutique Associates
• Assist with staff scheduling, training, and performance coaching
• Ensure operational excellence and consistent customer experience standards
• Coordinate operational requirements with the management team

• Positive attitude and customer-first mindset
• Friendly, well-groomed, and professional demeanour
• Good communication skills in English and Bahasa Malaysia (Mandarin is an advantage)
• Able to work weekends and public holidays when required
• Retail, hospitality, or F&B experience is preferred but not required
• Passion for artisanal food, premium products, and customer service
• Reliable, responsible, and eager to learn

• EPF, SOCSO & EIS
• Overtime pay and allowances
• Staff discounts on products
• Structured training and development
• Career progression opportunities
• Friendly and supportive work environment
• Opportunity to grow with a premium artisanal bakery brand